Package arrived on time ,but two bands…
Package arrived on time ,but two bands snapped, they are useless,according to your policy i can receive two new once for free please send them to my address, adding a picture
By Jaroslaw S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 Resistance Bands Fitness Company. Builds the strongest resistance bands on the market. Shop INNSTAR® Full Body Workout Packs to train at home & on the go. Portable gym & home training solution. Contact us at [email protected] for any questions.
INNSTAR® Official Store (innstarstore.com) has 86 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 12 reviews with 4 stars · Clear filters
Package arrived on time ,but two bands snapped, they are useless,according to your policy i can receive two new once for free please send them to my address, adding a picture
By Jaroslaw S.
My first order was perfect , came in time and was I was kept informed about my delivery, my 2nd order did take longer to come but I had not read the shipping instructions,so it actually came on time , the product is sound but maybe a better structured workout book would improve everyone's experience
By CHRISTOPHER E.
The pedal pull exercise equipment is well designed and of high quality. The company responded to my queries in a timely manner. It took longer than expected for the product to leave the factory and be transferred to FedEx. The company needs to work on being accurate in its description of when a product actually ships.
By Michael T.
Gran producto, profesional y con muchos accesorios. Un gimnasio en casa. Pero se me rompió una de las gomas
By Carlos H.
After receiving my first order I ordered some additional bands and door holds. When I received the additional items there was one door hold missing. I contacted the customer support team and they quickly sent the additional door hold. I like the products and am very satisfied with their customer support.
By George D.
Only started using the set, bought it help my recovery from a shoulder injury from an accident. It's good that it easily adjustable, and easy to store.
By Kevin H.
Response from INNSTAR® Official Store· Dec 13, 2021
So great to hear you appreciate our product Kevin! Thank you
Great customer service and great products. really enjoyed using their products.
By Kyle K.
Response from INNSTAR® Official Store· Dec 13, 2021
Thank you Kyle for your support and appreciation.
Great well made product. I like the way u can add and buy the higher strength stretchy bands as your fitness increases. I didn’t give 5 stars as I think it was a little over Packaged ! The insta boxes came inside some more blank cardboard boxes. Not necessary. Come on insta we are supposed to be saving the planet. Apart from that very happy with this product. Great work.
By Titley