Innago Property Management SoftwareReviews of innago.com

Easy, modern and profesional. I don’t want to get a rental property management group just yet, innago makes it easy!

Innago has been a reliable and easy‑to‑use platform for managing my rentals. The interface is clean, everything is organized logically, and the workflows for applications, leases, payments, and communication run smoothly. It saves me time every week and makes day‑to‑day operations much easier. Support has also been consistently responsive, which gives me confidence using Innago as my main system. The only improvements I’d love to see are deeper integrations — especially a direct Booking.com API connection, real‑time availability sync with Airbnb, and tools for auto‑posting listings to Facebook and other platforms. More advanced reporting and automated financial imports would also make the system even stronger. Overall, Innago delivers real value, and with a few upgrades, it could become a true all‑in‑one operator dashboard.

Over the past 20 years, we have utilized a variety of property management software solutions, at great expense and time. As a boutique operation managing the properties of solely our clients, Innago provided a full platform without charge. Changing to Innago has saved our company thousands annually. I would encourage any investor or property management entrepreneur to try Innago and realize that the "big" software packages are not necessarily the best.

From the start working with Innago has been pretty easy and has made my life as a landlord way easier. Most importantly it helped me with rent collection and with lease signing. Especially making these transactions with tenant all done online, it helps when I cannot be doing stuff in person and this also has a byproduct of clearly making the choices available to tenants in line with their rental agreement. For example I can make the settings of Innago to not accept partial rent payments (this protects a landlord from some common scams). The tenants seem to like it as well. The Costomer support of Inngo has been fast and friendly. The website is mostly intuitive. I have gotten used to it and find it easy to use .

platform is user friendly, payments come in on time, makes communication between landlord and tenants easy and lets me log in my expenses.

I’ve been using Innago for my rental properties, and it’s been a game changer. The platform is incredibly user-friendly and has streamlined almost every aspect of managing my units. Tenant screening, lease management, and online rent collection are all handled in one place, which saves me a ton of time. I especially appreciate the automatic rent reminders and the ability for tenants to pay online—it’s reduced late payments significantly. The financial tracking tools are also very helpful, making it easy to monitor income and expenses without needing separate software. On top of that, the fact that many of these features are free for landlords makes Innago stand out from other platforms. Overall, Innago has made managing my properties more efficient and far less stressful. I’d highly recommend it to any landlord looking for a simple, reliable property management solution.

What works, works well and easily except for referring out maintenance requests to Innago's partners, which has never worked. Until today, what worked included payment processing. As of today, my tenant's rent payments are being delayed. A one-day hold turned into 5. The explanation was more processing work than they're able to keep up with. Also reflected in a new listing I'm trying to post. it reflects as "Active" within Innago however, my listing appears on none of the syndicated sites. I couldn't get a human in support today except by leaving a voice mail or sending an email - unusual for business hours. I'm very concerned at what I'm experiencing. My rents are my income. No listing, no tenant, no rent. No rent, no income. Update: I did receive a payment one day late. Not too bad but, where it concerns my money, my income, if it doesn't "work" as represented (or, better), I will ultimately lose trust. That your application is almost-free, shouldn't serve as a buffer for "processing delays." Rather, I would prefer to see you exceed processing expectations to at least the same extent as your application features and interface exceeds most expectations.

Even though I requested the lowest tier background check when I went to pay the cost was higher than it stated it would be and when my tenant went to fill out the screening it included questions that would have only come from the higher tier. Although the tenant finished filling out all the questions in front of me and it said that it was waiting on the landlord to review, my portal showed it was waiting on the tenant to review. Given the time sensitive nature of an urgent move in I chose to pay for TransUnion smart move and attempt to get a refund from Innago since they charged me the wrong tier and their platform appeared to have gotten stuck on a critical step when I needed something that was timely. The TransUnion background check went through just fine and very quickly but Innago refused to refund stating that essentially they already ran the report even if it wasn't available to me and since they did the work and got charged for it they weren't going to refund me regardless of charging me for the wrong thing and the website being functionally useless so I never got the report.