Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
327 reviews
INIUSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At INIU, we believe in creating reliable, high-quality charging solutions that keep you powered up wherever life takes you. From power banks to wireless chargers, data cables to car chargers, our products are designed with the modern user in mind—offering speed, safety, and efficiency without sacrificing style. — PLUS! We’re dedicated to ensuring every INIU product meets the highest standards, so you can count on us for durable, dependable power. Customer satisfaction is at our core, which is why we offer a three-year warranty and a friendly support team ready to help whenever you need it.
INIU (iniushop.com) has 327 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
327 approved reviews, newest moderated first
INIU's Team took went above and beyond to stay in communication after a product was defective. The replacement has been working wonderfully and they make some very good looking products in my opinion. Most importantly, they back up their products!
By Jon W.
Great customer service! I originally received a power unit that had the little stand part stuck and not come out. I reached out to INIU and they immediately responded with some questions and sent me a new unit! I was shocked at how fast, professional and courteous they were. I normally just use the middle port since it has the most power wattage and fast charges my phone and when I need, my tablet.
By Hunter A.
I purchased the inui 240w usb c to usb c fast charging cable from Amazon. I use the cables daily and have been very impressed with the overall quality of the cable construction. The cable has no problem rapidly charging my Samsung devices. I have been very pleased up until recently when I started having an issue with my cable not charging properly. Because I was surprised to be having a problem (I did not expect to), I checked out the warranty from inui. Their warranty is very generous on this cable, so I contacted them with the details of my issue. They quickly responded and with a little back and forth, I had new cables mailed to me in a very timely manner. I am very pleased with the outcome and do not believe my problem was a typical failure. I will DEFINITELY be buying inui cables again!
By Mark S.
Il Servizio clienti risponde velocemente, ma la comunicazione è difficile. Infatti non propongono soluzioni ragionevoli. Fondamentalmente credo ci sia un problema di lingua, di comprensione. Anche se i messaggi arrivano tradotti in italiano. Ho acquistato due prodotti direttamente sul loro sito e me ne hanno inviato uno sbagliato. Ho chiesto di ricevere il rimborso per l’articolo pagato e non ricevuto e mi sono mostrata disponibile a rispedire quello inviato erroneamente. Loro mi richiedono di rispedirlo, fornendomi un indirizzo ma non l’etichetta prepagata..quindi devo farlo a mie spese? e poi mi faranno ‘il rimborso’. Non è chiaramente espresso di cosa. Dell’articolo non spedito? Delle spese di ritorno? Io vorrei avere il rimborso immediato di ciò che non è stato spedito e ritornare a loro spese ciò che è stato spedito ma non richiesto. Mi pare logico e corretto! Aggiornerò la recensione quando dopo tante faticose e-mail riusciremo a comprenderci… per ora non sono per niente soddisfatta della mia esperienza d’acquisto! Consiglio di comprare su altri siti o direttamente tramite Amazon.
By cliente
Response from INIU· Aug 27, 2025
Gentile Cliente, siamo davvero spiacenti che la Sua esperienza d’acquisto non sia stata soddisfacente. Normalmente avremmo fornito un’etichetta di reso UPS prepagata, ma a causa di un problema tecnico con il nostro account UPS non siamo riusciti a crearla. La nostra intenzione era che Lei anticipasse temporaneamente le spese di spedizione e, una volta restituito il prodotto, Le avremmo rimborsato sia il costo del prodotto che le spese di spedizione sostenute. Probabilmente, a causa di una comunicazione poco chiara da parte del nostro servizio clienti, è nato un malinteso, di cui ci scusiamo sinceramente. Abbiamo già provveduto a rafforzare la formazione del nostro team di assistenza, al fine di evitare che situazioni simili possano ripetersi. La ringraziamo molto per aver condiviso la Sua esperienza con noi e Le rinnoviamo le nostre più sentite scuse. Ci impegneremo a migliorare continuamente per offrire a Lei e agli altri clienti un servizio sempre migliore. Cordiali saluti, Team INIU
Ich nutze die INUI Powerbanks nun schon seit einigen Jahren und besitze aktuell 4 verschiedene Modelle. Mit allen war ich bisher äußerst zufrieden – sowohl was die Leistung als auch die Zuverlässigkeit betrifft. Auch der Kundenservice ist schnell und hilfreich, falls doch einmal etwas sein sollte. Besonders praktisch finde ich meine leistungsstarken Modelle für Laptop und Tablet, die mich unterwegs nie im Stich lassen. Für mein Smartphone habe ich ein schlankes Modell, das perfekt in die Tasche passt und mich jederzeit mit Strom versorgt. Jedes meiner Geräte hat seinen festen Platz im Alltag, und ich möchte keines davon mehr missen.
By Riccardo G.
I had questions about certifications and if there were plans in the future to receive said certifications. They provided me a very thorough answer to which I had accepted. They also make great products and I have had zero issues with the products. Both products and customer service has been great.
By Cedric T.
This is a great battery pack for travel. And I love the power paw.
By Jean M.
I purchased the INIU Cougar P64-E1. It works great and just as advertised. I had an issue with one of the included cables but was able to speak with their support team and they replaced it within 24 hours of my reaching out. Excellent service!
By Jack R.
