How good is the best of your Ability
So many of the Company responses start with the cut and paste "Thanks for the feedback, Our team puts a lot of effort into serving and supporting our customers to the best of our ability. One wonders if this is a reflection on how good the best of their ability is. I have contacted infinity several times, also I have written a letter and posted it to David Venditto, after reading articles about his dedication to old fashion family values in Business. Howsever not even David responded to my correspondence. While I have no concerns regarding the quality of their product range, I have some concerns with the best of their ability as a company. I live in Australia and purchased a set of two (2) jigs for Rail and Stile, not a big purchase, but a nice accessory to some expensive Router piece. However, I was charged in the vicinity of $140 Post and handling. The very same package could be sent by me via Australia Post to Infinist tools for $29.00 Australian, which is about $20 US. When I sent emails to Infinityu Tools challenging tghe freight cost, and even a personal Letter to David Venditto, there has been no response. So I ask, is that to the best of your ability that you so confidently boast about? David Adams 5/4-5 Baxter Court Moe, Victoria, 3825 Australia
By David A.