InfinitymistReviews of infinitymist.com

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4.7/ 5

Excellent

216 reviews

Infinitymist4.7Excellent

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About Infinitymist

The platform operates as an official authorised member store for the VAPEPIE brand, providing customers with access to genuine VAPEPIE products and selected partner devices.Our mission is to provide a reliable and transparent platform where customers can discover high-quality vape products and enjoy a smooth online shopping experience. We focus on offering devices that combine strong performance, modern design, and long-lasting puff capacity.InfinityMist works closely with the VAPEPIE brand team and trusted supply partners to ensure product authenticity and stable product availability. Every product available on our platform is carefully selected to meet the expectations of today’s vape users.At InfinityMist, we place a strong emphasis on customer experience. From product browsing and order processing to delivery updates and customer support, our team works to ensure the entire shopping journey is simple, clear, and dependable.InfinityMist also operates as a member-focused platform, offering a community where customers can access exclusive pricing, early product releases, and special promotions designed for loyal members. Many of our regular customers appreciate the additional value and convenience that comes with being part of the InfinityMist membership program.

Infinitymist (infinitymist.com) has 216 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: infinitymist.com
Website: infinitymist.com
Category: Smoking & Tobacco
Listed on The Fair Hearing: 2026

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Jul 3, 2026

Were legit, now greedy scammers

I had mostly positive experiences with this company for over 2 years. Recently their 'Free Shipping' now attracts a $45 insurance fee whether you like it or not, the 'Australian Store' offers multiple products, of which every SKU is sold out - despite their claims of daily re-stocking. Instead you can wait 3-4 months for shipping, ( some card providers will not investigate a charge for items not delivered after 90 days). All prices have increased and now due to an order error, they are offering to replace 70k puff devices that were $41 with 40k puff devices that are now priced at $43 - meaning id get approximately half of what I paid for, and have gone silent on when the money will be returned. This discussion has been ongoing for 2 months. ** Im not entirely sure if the person that has responded even works for the company, if so they should probably speak to Daria in the CSR team as below is a direct quote from June 12 when the shipping insurance stopped being'optional' as they state. Given the contact details on the TP site are the exact same as those ive been using for 2 months, you have not offered anything helpful or even factual but im guessing your job is to make it LOOK like you have countered these negative reviews, not actually do anything. "Consequently, we have added a shipping insurance charge. Given the growing costs and risks, further price adjustments might be necessary in the future. However, we can confirm that despite the rising risks and costs, successful delivery remains achievable. In addition, due to the current state of international logistics, shipments dispatched from our warehouse in China may experience delays. Recently, entry regulations in Australia have become increasingly strict; this means that, prior to shipment, flight arrangements and customs clearance procedures must be carefully and appropriately coordinated to ensure a smooth dispatch process. Consequently, the overall delivery timeframe will be longer than usual. According to the latest information provided by our logistics partners, the estimated time from the moment you place your order until you receive your shipment is approximately 45-60 calendar days. We kindly ask you to place an order only if you are able to accept potential delays and extended delivery timeframes once all of the above issues have been verified and resolved."

By R G.

Response from Infinitymist· Jul 8, 2026

Hi, we’re sorry to hear about your recent experience and appreciate you sharing your feedback. Could you please provide us with your order number or the email address used for your order? We would like to look into your case and assist you further. Regarding Shipping Protection, it is an optional delivery coverage service that provides additional protection during transit, such as coverage for carrier-confirmed lost packages or other verified shipping issues. We understand your concerns about product availability and pricing. Due to the current challenges with supply and logistics in Australia, we are actively working on restocking and have already added some products back to the website. Price adjustments are also related to increased production, shipping, and operational costs. We truly value your support over the past two years and are sorry that your recent experience did not meet expectations. We hope to have the opportunity to review your case and make things right.