Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
216 reviews
InfinitymistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The platform operates as an official authorised member store for the VAPEPIE brand, providing customers with access to genuine VAPEPIE products and selected partner devices.Our mission is to provide a reliable and transparent platform where customers can discover high-quality vape products and enjoy a smooth online shopping experience. We focus on offering devices that combine strong performance, modern design, and long-lasting puff capacity.InfinityMist works closely with the VAPEPIE brand team and trusted supply partners to ensure product authenticity and stable product availability. Every product available on our platform is carefully selected to meet the expectations of today’s vape users.At InfinityMist, we place a strong emphasis on customer experience. From product browsing and order processing to delivery updates and customer support, our team works to ensure the entire shopping journey is simple, clear, and dependable.InfinityMist also operates as a member-focused platform, offering a community where customers can access exclusive pricing, early product releases, and special promotions designed for loyal members. Many of our regular customers appreciate the additional value and convenience that comes with being part of the InfinityMist membership program.
Infinitymist (infinitymist.com) has 216 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
216 approved reviews, newest moderated first
Excellent communication and easy to order items, highly recommend these guys!
By Caroline
Response from Infinitymist· Nov 25, 2025
Thank you so much for your wonderful feedback! 😊 We’re really glad to hear that our communication and ordering process made everything smooth for you. Your recommendation means a lot to us — we truly appreciate your support! — InfinityMist Team
Great customer service and great products
By Luke M.
Response from Infinitymist· Nov 24, 2025
Thank you so much for your kind review! 💛 We're really glad to hear that you’re happy with both our customer service and our products. Your support means a lot to us, and we can’t wait to serve you again soon! — InfinityMist Team
Fast service, great prices and super friendly helpful staff
By Kerre C.
Response from Infinitymist· Nov 18, 2025
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear you enjoyed our fast service, great prices, and friendly support. Your satisfaction truly motivates our team. Looking forward to serving you again soon! — InfinityMist Team
Great, no problems
By April P.
Response from Infinitymist· Nov 14, 2025
Thank you so much for your feedback! 🌟 We’re really glad to hear that everything went smoothly and you had a great experience with us. Your support means a lot! — InfinityMist Team
They claim to send the item, provide a non valid tracking number and when you tell them about the problem they say they are sorry and looking into it and don't get back to you. Confirmed it was ordered from Australian warehouse and told me the warehouse was out of stock so shipping from China the cheaper option, 3 weeks and hasn't left China. I have ordered many times and everytime they take longer, miss items and don't send the free or bonus items. Good luck getting your order or money back. Have never heard so many different excuses and I'm sure you deal with a different person each time and end up repeating everything as they don't bother looking over the conversation. A year ago they did well but they have just become rude and no customer service, slow and untrustworthy.
By JD
Response from Infinitymist· Nov 12, 2025
We’re truly sorry to hear about your experience and understand your frustration. 🙏 Unfortunately, we’re unable to identify your order based on this review alone. Could you please provide your order number or contact us again via WhatsApp? Our team will personally look into your case and ensure it’s properly resolved as soon as possible. — InfinityMist Team
What I dislike most is I had 2 vapes that taste like burnt smoke and it is painful to the throat. It is not checked properly. Inspite of that , the shipping is fast and I still like the products. Furthermore they should offer to replace the product but not to ask a monetary compensation.
By Joselito
Response from Infinitymist· Nov 9, 2025
Thank you for sharing your honest feedback. We’re truly sorry to hear about the burnt taste issue and understand how disappointing that must have been. Our customer service team has already reached out to you to make things right. We really appreciate your continued support and kind understanding. 🙏 — InfinityMist Team
Awsome services
By Arshiya T.
Response from Infinitymist· Nov 7, 2025
Thank you for your kind words! 😊 We’re so glad you’re happy with our service and truly appreciate your support! — InfinityMist Team
I made an order on the 26th and nothing has came msg on what’s app and email no response very disappointed as every other order was filled perfect still nothing
By Kain G.
Response from Infinitymist· Nov 6, 2025
Hi there, we’re truly sorry to hear about your experience and the delay with your order. 🙏 We’ve checked but couldn’t locate your contact details based on this review. Could you please provide your order number or reach out to us again via WhatsApp? Our team will prioritize your case and make sure it’s resolved as soon as possible. — InfinityMist Team
