Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I am not insured with Infinity but was hit by one of their policyholders. They have been quick to give me the info I need and have been very polite and professional.

Al revisar los comentarios de quienes son clientes de esta empresa me doy cuenta que son en su mayor parte malos, que no les responden, que llevan tiempo esperando, en fin. Entonces imaginense yo que no soy cliente sino afectada por un asegurado de esta empresa que desde el mes de Abril(Abril 22, 29, Mayo 3, 5, 19, Jun 01, 16) estoy esperando que me resuelvan el dano a mi carro ocasionado por la conducta inadecuada del senor y me toca estar llamando, procesos de escalacion (esperar 2 dias que te llamen y sino llamas y otros 2 dias hasta que tu reclamo llegue no se a donde o a quien). Hoy 16 de junio que llamo intentaron comunicarse con la ajustadora Kelly y su supervisora Sam y no hubo respuesta me ponen a esperar 48 horas maximo para que me devuelvan la llamada y me den una respuesta a mi caso que va a pasar al fin si me van a responder o no.

This is the worst company I have ever had. I was with them for several years. We had a not at fault minor accident. We didnt claim against them and even then they raised our policy. Their system sucks. It is hard to communicate with them, the website doesn't show updated information. Lastly, we canceled and switched to a more reputable company with better coverage and better rates and a month later, we receive a bill indicating they had changed our coverage and that we owe them a balance. Such coverage was never approved by us and we were not notified. This company is a scam. Stay away people. Does anyone know where to report this people to?

They over charge and the worse customer service ever. Save your money and go somewhere else .

WORST EXPERIENCE EVER. This company does not help you in your time of need. Same experience as other reviews - i got my car stolen and thankfully it was recovered and sent to a shop. I filed the claim right away, and was told an adjuster would go to see my car at the shop within a day or so. A week passed with no visit to my car. My adjuster's phone went straight to voicemail every time I called, and I left multiple messages but never received a call back. Long story short I didn't receive any communication from my adjuster until my car had been in the shop for almost 2 weeks, at which point I was being charged a holding fee daily by the shop. Even with comprehensive coverage and a police report, I was told I would have to pay my $1000 deductible (this with paying $216/month). I had to call the company line daily to even get the communication I did. It has honestly been so infuriating and I'm not saving any money with them. I'll be switching insurance companies ASAP after this experience.

Horrible insurance After buying a new 2020 Telluride I decided to try and save a little money and left Geico, boy was this the biggest mistake of my year. I dont feel like getting a long story but dont ever use this company they are horrible.

ABSOLUTELY HORRIBLE. THE INSURANCE ADJUSTER TATIANA IS A LIAR! My husband got into an accident with one of their insurers and she lied straight to us and said there was so bodily injury on their policy and once my lawyer was involved we found out they did have bodily injury! YOU GUYS ARE TRASH.

Dont ever buy from here! I had payed for a full coverage because I had bought a car from the dealer. When I damaged my vehicle because I hit a post I posted a claim. I was calling and calling for three days straight to hear about my claim because I only got called one but missed the call. I call about 20 times each day always going to voicemail and mind you I call at different times during the day. Even left voicemails, I even called the managed of claims and NOTHING! I had to go all the way to the agency who sold me the insurance and have them call me. Finally after tons of calling and voicemails I got through only for them to tell me THAT I DID NOT HAVE FULL COVERAGE ONLY LIABILITY. How is that possible I bought the car FROM A DEALER ITS SUPPOSE TO BE FULL COVERAGE! DO NOT BUY FROM HERE PLEASE!