Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
566 reviews
Infinity Insurance Agency, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Finding affordable car insurance that fits your budget doesn’t have to be difficult. With IIA, we can help you shop around with our 20+ carriers and locate a policy that aligns with your coverage requirements. Whether you’re looking for minimum liability, full coverage, or something in between, our friendly, experienced team can help guide you through your insurance journey.
Infinity Insurance Agency, Inc. (infinityauto.com) has 566 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 18 reviews with 4 stars · Clear filters
La verdad estoy en proceso con mi caso y hasta ahora han estado atentos , espero no caer en mala como muchas personas que reseñan y me ayuden porq para eso uno paga Aseguranza.
By Thomas V.
Response from Infinity Insurance Agency, Inc.· Apr 12, 2022
Buenos días Thomas, Gracias por tomarse el tiempo para compartir su experiencia. Agradecemos sus comentarios. Sarinah, CS Consultant
I am not insured with Infinity but was hit by one of their policyholders. They have been quick to give me the info I need and have been very polite and professional.
By Dani
Response from Infinity Insurance Agency, Inc.· Jun 17, 2021
Good afternoon, Dani. Thank you so much for your feedback. —Orlando, CS Consultant
I had some damage that I didnt know ins covered and they handled it fairly easily. I had pulled too far forward in a parking spot, and caused damage to my radiator mounts. I made the claim, I called a couple of times, but within two days the adjuster was out had given their report. A few hours later my car was being towed to the shop they suggested. Which turned out to be a great shop- I had a very positive experience with these people and I have never used this insurance before now
By customer
Response from Infinity Insurance Agency, Inc.· Sep 1, 2020
Good afternoon. We are indebted to you for your positive review. We are delighted with your message and appreciate your support! Thank you, have a magnificent day! -Orlando, CS Consultant
Bueno, señores,,esta compañía es un poco complicada, pero al menos a mi siempre que me sucedió, algo me arregló, el problema, que son problemáticos SI,pero hay mucha gente fraudulenta,que utiliza esta o las,aseguradoras,para ganarse el dinero Facil,a mi si me golpea alguien, yo reclamo,y me han pagado mi carro y los gastos médicos, por supuesto que me llaman a investigar y declaración juradas personalmente, pero bueno, el que no la debe no la teme y yo no temo reclamar, si me sucede algo en este Miami, Alfredo velasquez
By Alfredo V.
Response from Infinity Insurance Agency, Inc.· Jul 30, 2020
Buenas tardes Sr. Velasquez y gracias por su commentario. Hacemos nuestro mejor esfuerzo para ayudar a todos nuestros asegurados cada día con cualquier pregunta, inquietud o consulta. Agradecemos mucho sus comentarios. Si alguna vez necesita ayuda con su póliza de automóvil, puede enviarnos un correo electrónico a [email protected] . Muchas gracias y que tenga un excelente dia! -Juan, CS Consultant.
Gracias por la ayuda y atención tan rápida q me dieron y estoy muy satisfecha.
By Maria Aide D.
Response from Infinity Insurance Agency, Inc.· Feb 6, 2018
Gracias Sra. Diaz por su comentario y por ser nuestro cliente. Que tenga un feliz día.
Good attention.
By Oscar J.
Response from Infinity Insurance Agency, Inc.· Jan 19, 2018
Good Morning Mr. Jaimes, Thank you for being our valued customer, and for your kind review. Have a nice day.
Me gusta el buen trato con los clientes espero seguir teniendo el privilegio de seguir con ustedes grasias
By Jorge C.
Response from Infinity Insurance Agency, Inc.· Dec 11, 2017
Gracias Jorge por su comentario y por ser nuestro cliente. Que tenga un feliz día.
i was in an accident and after i make my initial claim i shouldn't have to chase people around, wheres the customer service? remember i was in the accident.
By Ruben E.
Response from Infinity Insurance Agency, Inc.· Nov 9, 2017
Good day Ruben, We apologize for the inconvenience. Please send us your claim number and a good contact number for you via email at [email protected] and someone in our claims management team will contact you with an update. Thank you for your time.Have an excellent day.
