Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
566 reviews
Infinity Insurance Agency, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Finding affordable car insurance that fits your budget doesn’t have to be difficult. With IIA, we can help you shop around with our 20+ carriers and locate a policy that aligns with your coverage requirements. Whether you’re looking for minimum liability, full coverage, or something in between, our friendly, experienced team can help guide you through your insurance journey.
Infinity Insurance Agency, Inc. (infinityauto.com) has 566 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
566 approved reviews, newest moderated first
Muy buena atención y con mucha rapidez resolvieron mis problemas.
By YASMANY MORALES R.
Response from Infinity Insurance Agency, Inc.· Jun 30, 2017
Buenos dias Sr Rodriguez, Muchas gracias por su comentario. Que pase un feliz fin de semana!
Jenny knew her work inside out and was pleased with her knowledge and understanding.
By Grace Ivy M.
Response from Infinity Insurance Agency, Inc.· Jun 29, 2017
Hello Ms. Mensah, We are thrilled to hear it! Thank you for your feedback. Have nice day.
Not pay the claims ,denied to pay a car damages after accident ,and i pay for commercial full coverage,...this company is not good ,
By Tom M.
Response from Infinity Insurance Agency, Inc.· Jun 29, 2017
Good day Tom, We apologize for negative experience and thank you for your feedback.
They were absolutely the best. I could not have been more happy with the service and professionalism.
By GAYDEN, MARK A.
Response from Infinity Insurance Agency, Inc.· Jun 23, 2017
Thank you Mr. Gayden for your kind review. We are thrilled you are happy with our service and hope to continue providing you with great service & coverage. Have a wonderful Friday!
I have had excellent customer service and they have great response time to claims.
By BUTLER, D.
Response from Infinity Insurance Agency, Inc.· Jun 23, 2017
Ms. Butler, It was our pleasure assisting you with your claim. Thank you for your wonderful review and for your loyalty. Have a great weekend!
Wasn't happy with the price, the agent quote and sold at the set price but when I received my policy the price was increased $20.00 dollars more. Not happy about that at all....
By Phongsavanh S.
Response from Infinity Insurance Agency, Inc.· Jun 23, 2017
We appreciate your feedback and apologize for any confusion. I can assure you we are constantly working towards improving our rates. Have a nice day!
The prices are insane
By Tyler Matthew D.
Response from Infinity Insurance Agency, Inc.· Jun 23, 2017
Good day Mr. Dulje, thank you for your feedback. We are constantly working towards providing our customers with the best rates possible and hope to service you as your insurance provider in the near future. Have an excellent day!
The coverage was immediate! I got a plan with roadside assistance and I used it the very same day unfortunately. I really appreciate the speedy assistance and I was taken care of like a V.I.P once the towing company arrived.
By Carlos J.
Response from Infinity Insurance Agency, Inc.· Jun 23, 2017
We are happy to hear it Mr. Jones. Thank you for your kind review. Have an excellent day.
