Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
566 reviews
Infinity Insurance Agency, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Finding affordable car insurance that fits your budget doesn’t have to be difficult. With IIA, we can help you shop around with our 20+ carriers and locate a policy that aligns with your coverage requirements. Whether you’re looking for minimum liability, full coverage, or something in between, our friendly, experienced team can help guide you through your insurance journey.
Infinity Insurance Agency, Inc. (infinityauto.com) has 566 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
566 approved reviews, newest moderated first
Infinity has always been there for me when I had any insurance issues.
By Julius T.
Response from Infinity Insurance Agency, Inc.· Jan 8, 2018
Thank you Mr. Julius for being our loyal customer and for your kind review. Have an excellent day!
Great Company
By Anthony D.
Response from Infinity Insurance Agency, Inc.· Jan 8, 2018
Thank you for your review Anthony. Have a nice day.
Quick and verify friendly
By Rosa A.
Response from Infinity Insurance Agency, Inc.· Jan 8, 2018
Thank you Rosa for your review. Have a great day.
Wish I could rate it no stars. Got my arm SHATTERED BY AN INFINITY INSURANCE OWNER. INFINITY DID NOT COVER BODILY INJURY AND IT HAS BEEN 10 MONTHS AND I HAVEN'T GOTTEN MY CAR FIXED. I CALL AND AN ADJUSTOR NAMED" JOHN" HAS ANSWERED EVERY TIME. HE TELLS ME HE WOULD CALL ME BACK AND NEVER DID . HE RARELY ANSWERS HIS PHONE WORST INSURANCE EVER. I'M IN 100000 DEEP WITH THE HOSPITAL. THANKS INFINITY.
By Karen A.
Response from Infinity Insurance Agency, Inc.· Jan 5, 2018
We apologize for the negative experience. Please send us your claim number and a good contact number for you via email at [email protected] and someone in our claims management team will contact you to discuss your claim. Thank you.
Outstanding claims service and execution speed. I'm a loyal customer and you have been more than fair with me, Regards James Ross
By James R.
Response from Infinity Insurance Agency, Inc.· Jan 5, 2018
Thank you James for your kind review. We appreciate your loyalty. Have an excellent day!
From the time I got a policy from this company the customer service is the worst!!! Increase on my policy with no real explanation other than the rates were raised in my area...BS!! Customer Service rep offered no other alternatives or even offered to look for any discounts. Wish I could give them no stars!!!
By connie H.
Response from Infinity Insurance Agency, Inc.· Jan 4, 2018
Good Afternoon, We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. Please send us your policy/ claim number and a short description of the issue to [email protected] for further review. Thank you for your time and have a nice day.
Love them. They are great
By Mathew K.
Response from Infinity Insurance Agency, Inc.· Dec 26, 2017
Thank you Mr. Kudlo for your review. Have a wonderful day.
One star for infinity insurance. Let me start by saying they were ok in the beginning. Then they screwed up my billing by making a mistake on my bill. Spoke to so many different representatives. Im so disappointed in Infinity. So I cancelled my policy. Then I get a bill. Saying I still owe then money. Really!! There so stupid!!! They can't get there billing straight!! So.. Update.. I called infinity. Now' mind you. This is the 10th person I have spoken to. Now they tell me just fax your declaration page stating you have new insurance co. That's all they say to me. Nothing eles.!!. So I call again 3 days later. Then' they say now I have a balance to pay. Really!!!. First of all the person sounded like he just woke up!! Didn't say how can I help you or anything. Just said.. You have balance.. Told him just send me the bill. I will pay it. Then Never!!! Deal with Infinity Again. They all need Customer Service Training!! Sounds like there Agents are not train currectly!!
By sylvia
Response from Infinity Insurance Agency, Inc.· Dec 18, 2017
Good Afternoon, We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have If you would like we can review your policy in detail. Please send us your policy number and a short description of the issue to [email protected] for further review. Thank you for your time and have a nice day.
