Independent Carpet One WestlandReviews of independentcarpetonewestland.com

1400 N. Wayne Road, Westland, Michigan

Write a review Call Directions Website

The Fair Hearing score

4.7/ 5

Excellent

303 reviews

Independent Carpet One Westland4.7Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Independent Carpet One Westland

Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.

Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: independentcarpetonewestland.com
Website: independentcarpetonewestland.com
Category: Craftsman
Location: Westland, Michigan
Listed on The Fair Hearing: 2026

More in Craftsman, Michigan

Write a review

Mar 21, 2017

11th hour rescue

After months of interior work on our Garden City house we were getting ready to FINALLY sell. We had a few more things to do before listing-and according to my Realtor, we need to list NOW before the spring rush. Getting the block windows installed, and carpet for the family room were the last hurdles. No problem, the glass blocks were ordered in January and installer was scheduled for next Friday- CHECK. Carpet- no problem, I just saw a commercial for carpet 'the next day'- perfect! Well, that was not the case. It only applies to in stock carpet and AFTER the measurements were submitted. You can wait a week or more to get the measurements! Can't risk this run around. Enter Cathy and Jason from Independent Carpet One in Westland. In a matter of two emails on Thursday explaining our dilemma, Jason was able to get their measure man, Tom, over to the house by 9:30 Saturday morning, two days after contact. Saturday afternoon, with measurements in hand, Jason lead us to their expansive warehouse that is onsite where my wife was able to pick out an outstanding candidate that fit the room. It was a little more money and quality than one would lay down on a house they are SELLING, but it fit our square footage and new wall color so well, we figured it was well worth the cost. Now with carpet picked out (at closing time mind you), Jason leaned on the install crew and was able to squeeze in our carpet install the following Friday (glass block day). The crew was on time and courteous, and went above and beyond to satisfy our needs. Bottom line. From first contact to install, Independent Carpet One had our carpet in the house in 8 days. Lesson Learned; Spend your money locally, because it's local business like Independent Carpet One in Westland that really care and will come thru when you're in a bind. We will be back but not in panic mode! Thank you again, Cathy, Jason, Tom and crew! JP

By Jim P.

Response from Independent Carpet One Westland· Mar 21, 2017

Jim, Wow!! Thank you so very much for this amazing review! We strive to be the best customer service flooring retailer from the first interaction to the final install. I am so glad we were able to meet your deadlines and needs. Thank you for reaching out to us through our website because we can respond rather quickly this way. Thank you again for the opportunity to assist you and we look forward to working with you in the future!