Product good, packaging not
The product itself was great but it was a present and did not come in the box/packaging so looked like it was secondhand/already opened. The description did not say anything about it not being boxed.
By Cat
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
577 reviews
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Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has 577 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
577 approved reviews, newest moderated first
The product itself was great but it was a present and did not come in the box/packaging so looked like it was secondhand/already opened. The description did not say anything about it not being boxed.
By Cat
Everything was in order and works great
By Michael K.
The item can be a bit finicky but I feel it takes practice to learn how much is enough love when it fires properly. Slowly getting the hang of it. my family enjoys it as well
By Adam M.
Love this stuff.
By Nick P.
Great product! Fast ship, easy transaction.
By Jian Nooshabadi J.
Claw Machine was as expected. Packed well and easy to put together
By GB
Like many others, I fell for the video ads. I received two wands, one of which worked 3 or 4 times; the other never worked right out of the box. My kids were so disappointed. I reached out to the company and was denied a replacement. I subsequently wrote a negative review to warn others. Today I received an email threatening a lawsuit! A quality product will have more than a 10 day return policy… avoid ordering from this company if you don’t want to be disappointed.
By D A.
The floating candles are amazing! I bought them for my harry potter loving husband and set them up christmas eve after he went to bed and he loved waking up to them set up! 😍
By Liz