Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
577 reviews
Incendio Magic Wand (incendiomagicwand.com)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has 577 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 375 reviews with 1 star · Clear filters
Order for a bday gift. Got dwlivered to a house tht isnt mine. Emailed customer servide 10 times nt 1 respknse.
By Paul K.
Response from Incendio Magic Wand (incendiomagicwand.com)· Oct 12, 2026
Dear Paul, Unfortunately we cannot find any order with the provided information. Please double check the store where you placed your order and reach out to their customer support. Best regards, IncendioMagicWand Team
What a scam. This company is selling products that don't work and refusing to offer a refund. If I could go back in time and not purchase from them I would. Save your money.
By Jasmyn H.
Response from Incendio Magic Wand (incendiomagicwand.com)· Oct 12, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
Would not a rate it a 1/2 star if it was an option. First off. Took close to a month for delivery. Cheap piece of a plastic. Doesn’t perform anything like advertised. Please save yourself a headache. Don’t buy this worthless Chinese debris. Company should be put in prison.
By Patrick K.
Response from Incendio Magic Wand (incendiomagicwand.com)· Sep 11, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
If I could have taken away stars, I sure would have. I was looking and found this stores website. I was looking for mini cameras+wifi+don't require any kind of subscription. Here are just what I was looking for or so I thought. Either way, they would not connect to my wifi even on the 2.4hrz setting. I requested a refund so I needed a QR code. Nope, instead I got an email asking me for photos, and video of the problem. I explained everything that I searched for and I did include photos of my phone's screen clearly stating that the connection failed. I was replied, we need video. There is no video of me 'TRYING' to connect to the wifi? Or of me cursing about it. I was under the impression that "Brian" was a human being. Now that I looked under the correct "store" I find that It indeed is not a store, it was AI. I have been under a lot of stress, but dealing with this Brian after about 5 emails, I was in a whole other category of stressed out. It's $57 for three cameras. They weren't as mini as I would have preferred, They do require a subscription. So everything I was not looking for. I finally gave up, but they deserve to have someone look into their business. This just IS NOT right.
By Lisa M V.
Response from Incendio Magic Wand (incendiomagicwand.com)· Sep 11, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
Good product but my card got an unauthorized purchase of 57 dollars
By Liam P.
Response from Incendio Magic Wand (incendiomagicwand.com)· Aug 17, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
I didn’t even order anything from this company and they started charging my credit card in March 2026 thru June 2026 for $29.99 per month.
By Paige F.
Response from Incendio Magic Wand (incendiomagicwand.com)· Aug 3, 2026
Dear Paige, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
This site has been charging me 30$ every month for no reason after I bought something from here.
By Michael C.
Response from Incendio Magic Wand (incendiomagicwand.com)· Jul 27, 2026
Dear Michael, When placing an order on our website, you automatically become a member of the Incendio VIP Club, which includes High Priority Customer Service and a permanent 60% discount* on all products in our store. If you wish to cancel your membership, you can contact us here or do so directly through your VIP Club account. Best regards
They are charging me 39.99 for no reason. Their customer phone number is total BS and their support email isn't even real.
By Cheo A.
Response from Incendio Magic Wand (incendiomagicwand.com)· Jul 29, 2026
Dear customer, Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue. Best regards, IncendioMagicWand Team
