Imperfect FoodsReviews of imperfectfoods.com

Don't order from this company, do your research before hand. You will be disappointed. They have HORRIBLE customer support. These boxes are 10$ worth of veggies and your going to pay 80$ plus for them. You are better off going to a food bank, these vegetables won't last more than 3 days in the fridge before they wilt. 2.99 for a snack size bag of candy that is .99 at target. Communication with them is absolutely horrid. No phone number to call (because they want to make it AS HARD AS POSSIBLE to get any assistance on canceling your order) or they are just to greedy to offer their customers actual assistance. Website design is poor, to cancel they beg you for 3 screens to not cancel. If you misclick the wrong thing they will continue to charge you week after week when you already attempted multiple times to cancel.

I want to love this service, but out of my first 5 orders, only 2 of them were delivered as expected. My third order was completely canceled. I received less than half of my fourth order, and my fifth order had only 3 out of 25 items arrive. There's no communication about this until you see your receipt on delivery day, so there's nothing you can do about it. There's no communication on why this is happening or whether I can expect it to resolve. If every order is a lottery, it's not all that useful to me. I need a service I can rely on.

We LOVE Imperfect Foods!!! This service saves me SO MUCH TIME and our delivery crew is awesome! Product is always fresh and on time...this has been a game changer in our house!

Have gotten a few boxes from them, none of them really worth the subscription cost. Today, a box that we paid more than $20 for came with a standard 1 lb size bag of carrots and a tortilla pack with 6 "organic flour tortilla". And that's it. Just paper and air to fill the box. Stay away.

We've been with IF for a few months now and, having read the most recent reviews to date, I can attest that our experience is nearly identical. Their customer service is polite, and I have gotten refunds pretty painlessly when I've complained but all the rest: the unreliable deliveries; the substitutions; the quality of the food and the abrupt changes in services and delivery times with no warnings has become the norm for this company. I don't know who is running this outfit, but I suggest taking a pause, regrouping, and perhaps renaming before you try again. Great concept. Extremely poor delivery, no pun intended.

Sent $10 of fufu food for $80. Nasty customer service. Of course it's located in feces infested San Francisco.

If I could give zero stars I would. Snooty attitude, very rude and belittling to their customers. Shocked.

I have been an imperfect foods subscriber for over a year, and today was the last straw. I ordered 21 items and received 4. No a box is not missing from my order, they only sent one tracking number for this week's delivery. So that means they somehow just didn't send the other 17 items that I ordered. Pretty crazy. I have ordered food from imperfect 63 times, and 29 times I had either missing or damaged items. They have no idea how to pack the boxes - cans are thrown on top of bread, packages split open, cold things aren't in the cold packs. In the summer they used less ice packs than in the winter. Doesn't make any sense. I really wanted to support this company, but I just can't do it anymore.