Imperfect FoodsReviews of imperfectfoods.com

I've been a subscriber for several years. Suddenly, a few months ago they stopped carrying a bunch of stuff I buy. If they don't have what I want, why continue my membership?? It's like they are TRYING TO FAIL.

Imperfect foods used to be a splurge for our family. They offered some great items that matched dietary needs. Recently they have auto charged us for orders we never made. They shipped our latest order to Maine, and we live in Texas. They need to change their name to Imperfect operations. We will be cancelling our membership. I will not recommend them as they have become so horrible.

Before today, I loved imperfect foods. I could pause an order if I didn’t want one. The stuff, while a bit pricey, was still really good. Normally I’d receive one charge and everything was great. Yesterday I noticed 2 charges from Imperfect foods for the same amount. I figured one would fall off. Nope, today I 2 charges that went through, for the same amount and a 3rd pending charge. I tried to chat in and didn’t get any help! Someone was supposed to email me, but they have yet to. Their customer service sucks!!! I ended up canceling my plan.

Drivers doing that like a stupids. Don't respect anyone & anything!!!

This is a disservice to those of us who strive to cut waste. If there was a REAL company which offered wholesome, unused food at a discounted price, I would be all in, but that’s not what this is. Also, you will spend a ridiculous amount of time trying to figure out how to cancel your account, so my best advice is that you don’t create one in the first place.

Before today I had a great experience with imperfect foods. I have been a loyal customer for years and had small issues but those were always resolved with a refund of the item. The food used to be better a few years ago but I still enjoy my boxes quite a bit and never had any kind of delivery issue until today. My box was always delivered on time and at the right location. Today I get a delivery notification with a photo that is not my address and is impossible to identify where it was left since it was delivered inside a completely different building. The worst part is, there is no chat for customer service agents, everything is through email, so a quick solution or having the driver correct their mistake is not possible. The chatbot kept telling me to request a refund of the box which I do not want, I want my food. I had ordered and planned things with this box and now my day and probably my whole week is ruined due to one delivery person not doing the one job they had.

I started buying groceries from this company in April 2024 because of its commitment to reducing food waste. Their website says, "After dropping off your order, we take back your packaging and take care of reusing or recycling it." These turn out to be mostly false and deceptive advertising. Since April, I have placed five orders and my recyclables never got picked up. I reached out to its Customer Service Team on each of those times when their courier failed to pick up the recyclables. I have received replies from four customer care representatives who claim to be "Food Waste Warriors." They all promised resolution that never materialised. I recognise we don't have too many options of companies who care about waste. I have decided to revert to buying from local stores to avoid contributing to packaging waste. I can only hope others have had better experience with them in this regard.

They sent the wrong items and the items they did send were all mushy and I had to throw them away. They charged me a 70.85 for a "subscription". There is nothing to subscribe to you still have to buy every item and its not any cheaper. You also are required to order every single week with the subscription so they're effectively charging you to buy stuff more often. There's no benefits. Also there's no customer service just a bot that can "have them email you" never received an email. Scam