imaware™Reviews of imaware.health

Expensive tests to have so many problems. Every test I've done, has had issues. From technical site problems causing voided test, to saying sample didn't have enough blood when it was way past minimum line, to now on 3rd one, can't log in, can't reset the password, and can't create a new account. All have errors and there is no number to call for immediate help before expiration of sample timeline.

Their self test kits are terrible. If you have calloused fingers it's practically impossible to use, and you apparently need about 20x more blood than they claim you need.

No matter what I do, I can't get enough blood for a sample. The first kit I bought was in April and I used all three lances to puncture three different fingers and put roughly 8 drops of blood on the sample collector but it wasn't enough. When i called the company because my results were inconclusive, they made it sound like it was my fault for how i completed the test. I literally did everything according to the instructions. The sample collector comes with a spot where you drop your blood on and then it's supposed to be absorbed and spread to another section of the collector. I had a small pool of blood at the collection spot (8 drops of blood while the instructions said i only needed 4 drops) and nothing was being absorbed or spread to where it needed to be. There was literally a dome of blood at the collection site but it wasn't being absorbed by the strip. They sent me another kit and I lanced three fingers again and still not enough blood to fill the sample collector. It was the same story as my first experiences. The instructions ask for 4 drops of blood at each collection spot and suggest that lances 2 and 3 are backup lances. My 8 drops of blood couldn't even fill one of the collections strips. I literally would need to slice open my hand in order to get enough blood for this collector. I give up...I'm just going to go to the doctor so that they can draw blood instead of me walked around with punctured fingers like a Shmuck.

I ordered a celiac screening test for my daughter. We received the test, followed instructions to register kit, took blood sample, and took it straight to the UPS store on 9/2/22 to ship. I got confirmation through UPS, however nothing from the company. So, a couple of days later, I send an email, asking if they show my kit was registered/received. They had no record of me. They said (via email, because you can NEVER talk to a live person) they were having tech issues with their site the night I registered, and they could send me a new kit. So a week later, I’m going through the same process. Register kit, get blood sample, then run to UPS on 8/9/22 to ship it. I emailed them right away, due to the first experience. They received it at their lab on 9/12/22, I’m registered and would have my results no later than end of day 9/23/22. I still don’t have my results, and now I’m not even getting replies to my emails. I’ve went through Let’s Get Checked, and the experience was night and day. Not only that, they’ve changed the date the lab received my sample from 9/12/22 to 9/22/22 on my patient portal. I would never use I Am Aware again. How are my results going to even be accurate after 2 1/2 weeks? I don’t have much confidence with them. There should also be a customer service number, live chat…something! All they have is email. Not adequate to me, when they’re dealing with medical tests/information.

Very frustrating. Sent 1st sample in and got no results for 2 weeks, so I contacted them. They said not enough blood was present, and sent me a 2nd test kit. They should have reached out to me 1st, but they did readily shipped 2nd kit. Tried 2nd test kit and followed all their tips - hot water, lancet location, etc. Very little blood came out, so I used the 2nd lancet with same result - the lancets are weak and don't produce enough blood. I ended up getting a sewing needle to stab into my finger to get enough blood and its still probably not enough. Previously, I completed another company's test kit for Omega-3 with a better lancet and an overabundance of blood droplets were produced where I was dripping blood all over the table, so its not me. Try upgrading your cheap lancets - if they don't produce blood, your test is useless.

simple and easy

Easy to follow instructions and quick response thanks!

First, a big shout out to Claire, who executes her job in a very professional, friendly manner, She deserves commended! As far as Imaware as a company and its product, I am less than impressed. The method of puncturing the skin did not work for me. Even with Claire being kind enough to send extra puncture triggers and two replacement tests, none worked and I had to break a trigger apart with pliers and use the metal point inside to hand-puncture myself. Also, kits that require "fasting" should have a big sticker on the box top, rather than that important requirement be buried in the text about how to do the test. Further, no phone number can be found to contact the company and even emails refer one to the imaware chat on the website for response. There is no way that I could find to actually call from my side and talk with an actual person, Only through chat. Unfortunately, while the imaware at-home blood draw is a good idea, I cannot recommend its use.