imarkuReviews of imarku.net

Response from imarku· May 19, 2024

Dear Kathleen, We deeply regret the inconvenience caused by the defective issue. Our team made every effort to address your concerns promptly and communicated extensively to find a resolution that met your needs. When you expressed a preference for a refund over a replacement, we promptly processed it for you. We hope for your understanding in this matter.

Response from imarku· Mar 10, 2024

Dear Marianne, The package was delivered as your confirmation. Later if you have any questions, please feel free to chat with us, I'm all ears!

Response from imarku· Jan 22, 2024

Hi Kathleen, We're sorry to hear about your experience. We've reached out to you via email and text to address the issue. We're committed to making things right. Please check your messages, and we appreciate your understanding. Best, Imarku Team

Response from imarku· Dec 13, 2023

Dear Joshua, We have sent you the emails that the knife is temporarily unavailable and send you the solutions but we haven't get your reply. so we wait the knife back to warehouse, then we already arranged the priority shipping, and it is on transit and the tracking num is 9361289718926211883756. It will arrive to you soon. Please feel free to chat with usif later if you have any questions, we will be here for you. All the best Imarku Team

Response from imarku· Oct 24, 2023

Dear Joseph, Thanks for reaching out and for your patience. We're sorry for any inconvenience you've faced. It appears there might be a delay in our email communications. Please add [email protected] to your safe senders list to avoid future issues. I also wanted to let you know that we've reviewed the emails sent from [email protected], and we couldn't find any issues with the delivery on our end. Shipping to the US island addresses can take a bit longer due to their location, but we're actively working on improving this. We value your honest feedback, and we aim to be transparent with reviews on our site. We're working to address any delays. We'll expedite the shipment of your order and keep you posted with tracking info. We're committed to enhancing your experience. If you have more questions or concerns, please contact our support team at [[email protected]]. Thanks for your understanding. Warm regards, Customer Support Team Imarku Updated We greatly value your feedback and want to express our gratitude for sharing your concerns. Your insights are vital in helping us enhance our services. We understand that the multiple review request emails were inconvenient, and we've already adjusted our system to prevent this issue in the future. Our usual delivery times are 2-6 days, but some locations, like islands, may experience delays. We're pleased to see that you now have a tracking number for your order. Your suggestion to delay review requests for a few weeks after delivery is noted and under consideration for implementation. We're committed to improving your experience with Imarku, and your trust is important to us. If you have further questions or concerns, please don't hesitate to contact us. Thank you for your patience and for giving us the opportunity to serve you better.

Response from imarku· Aug 14, 2023

Dear Alexsandra, We are so sorry for the late reply cause we are on weekends. Please don't worry, we are sure to be responsible for it. we would like to send you a new knife set, the package might get lost during transit. Besides, we will send you a knife sharpener included in your package as well. All the best Imarku Team

Response from imarku· Jul 8, 2023

Dear Laurie, Your tracking num is 92055903245042873485973554, the newest tracking info"2023-07-06 11:49 LOS ANGELES, CA 90048, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:49 am on July 6, 2023 in LOS ANGELES, CA 90048." We have emailed you but haven't got your reply. We are here for you to solve any issue. All the best Imarku Team