Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Imagine Cruising USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
266 approved reviews, newest moderated first
Booking my trip was easy and well explained by Vincent! He was able to get me a great price even as a solo traveler. The trip looks to be very well organized, and I am looking forward to the experience!
By Robert H.
Response from Imagine Cruising USA· Jul 8, 2026
We are so happy to hear that your booking experience was easy and that we could secure a great price for your solo adventure! We hope you have a wonderful trip.
All my questions were answered. Jonathon was very helpful. Booking was easy!
By Melinda M.
Response from Imagine Cruising USA· Jul 7, 2026
We're so glad we could answer all your questions and make your booking easy! We appreciate your kind words.
I was told your airfare prices were better than I could get. Without releasing what value my included fare was, it made it hard for me to book myself. As it turned out, my found fares were much better than I paid, and with a credit for my included fares, if you do that, would have provided a lot of savings for me.
By Tom K.
Response from Imagine Cruising USA· Jul 9, 2026
Thank you for your feedback. We have reviewed your booking and would like to clarify that we operate in a live environment where flight prices can change frequently. Unfortunately, we cannot guarantee that prices will remain the same by the time of payment. At the time of your payment, costs did increase, and we did offer to explore additional options before finalizing the transaction, but that offer was declined. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out.
Imagine cruising offered a great combination land and cruise tour of South America/Antarctica. This is a tour that includes everything we have not experienced in SA; from Manchu Picchu to Rio. Looking forward to it. Details were a little lacking but pray that all will be well
By Mark
Response from Imagine Cruising USA· Jul 7, 2026
We're so happy you chose us for your South America and Antarctica adventure! We appreciate your feedback regarding the details and are working to enhance our communication. We're confident you'll have an amazing journey.
Glad to be using the tour group. The process at the beginning was laborious. Spelling out each name, letter etc. Would have preferred a from for me to fill out.
By Gloria T.
Response from Imagine Cruising USA· Jul 6, 2026
We appreciate your feedback and are glad you chose our tour group. We understand that the initial registration process can be time consuming. We are always looking for ways to improve our services and your suggestion about a form is valuable.
Zane and Katlyn were wonderful agents who made the experience highly personal, informative and exciting!! It was an easy process with their help.
By Barbara
Response from Imagine Cruising USA· Jul 6, 2026
We're so happy to hear that our team provided such a personal, informative, and exciting experience for you! We appreciate your kind words.
Shanique was very patient and helpful.
By customer
Response from Imagine Cruising USA· Jul 2, 2026
We are so happy to hear that Shanique provided you with such a positive and helpful experience. We truly appreciate your kind words!
So Far, so Good!Booking Finished. Francis was patient and efficient throughout The process. Giving all the pertinent, Exciting information, Have for a long time wanted to make this Trip! I am so Excited to meet new people and see New places! I like knowing everything will be Taken care of on this tour. Thank You, Francis
By customer
Response from Imagine Cruising USA· Jul 1, 2026
We are so happy to hear about your positive booking experience. We are thrilled you are excited for your upcoming trip and look forward to welcoming you to new places and people!
