Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
71 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Illinois Tollway is listed under Airports & Parking.
The Illinois Tollway (illinoistollway.com) has 71 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 2 reviews with 3 stars · Clear filters
I’ve had a positive experience with The Illinois Tollway. The online services are convenient, and it’s easy to access information about tolls and payments. The process is generally straightforward, and I appreciate having useful services available online. Overall, it has been a convenient experience.
By Stephen W.
Using the Illinois tollways used to be very convenient because you could pay at the end of your trip using the auto trip calculator as long as you did it within a 14 day window. However, the current system has everyone, including out of state guests to pay by setting up a 'pay-by-plate' account or have I-Pass/EZ-Pass. Very inconsiderate. If I mailed a check in I still have to use the trip calculator to determine correct amount, so why did they remove the option to pay from it?? It can take 30 days for Illinois tollways to process transactions. What is the reason for making it harder on the customers?
By Reginald G.
