old we came at 10 then our food came at…
we came at 10 then our food came at 7 and it was cold too and we was leaving the manger did the middle finger at me
By lathan C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
447 reviews
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IHOP is listed under General Restaurants.
IHOP (ihop.com) has 447 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
447 approved reviews, newest moderated first
we came at 10 then our food came at 7 and it was cold too and we was leaving the manger did the middle finger at me
By lathan C.
Tylor was our server tonite and he was very attentive. The food was SO GOOD. We plan to come back again in a week or two😊
By GailD
Cassie was my waitress. She was amazing from the time she sat me down to the time that she checked me out. She was very efficient and helpful. I apologized for constantly calling her for things she told me to not apologize and that its her job to assist me and Im not asking for too much.
By Denedra M.
I just have to say that I was happy with my food (Dinner)from IHOP in PT Charlotte FL.my server was Colleen and she recommended the Sirloin Steak & Eggs.Excellent!!!!
By Cindy B.
she had us waiting 1 hour and we still have no drink or food and we are starving ZERO STARS NOT GOOD SERVICE
By NaQuita S.
My order was taken promptly, and then I waited an extended period of time for my order. When my order did come the food was lukewarm and my toast cold and the butter on the toast and pancakes couldn't melt due to th temperature of the food. Was not an enjoyable breakfast at all. We most likely will not return again. I remember a very different IHOP from years ago.
By Bruce
Wow, don't know where to start. Don't let the newness and cleanliness of this location fool you. Incompetent staff and worse managers. If there even is anyone at the register when you go in, and you are lucky enough to be seated, prepare to spend at least 15 to 20 minutes to be acknowledged and order drinks. If you're still there, your food will take an hour or more to come out regardless of how busy or slow they might be. If you stuck it out and are ready to pay, you will wait another 15 minutes at the register for someone to check you out. If you are a door dash driver, don't let the allure of a big tip reel you in. Accepting an order here is the kiss of death. Don't try and complain to management, they simply do not care. But you get what you pay for I guess. This is for the new location in Lubbock on the Marsha Sharp.
By Dollie
Never go here. Staff are rude and don’t want to seat you take your order or be pleasant. They would rather stand around and talk to each other than serve customers. Food isn't worth it. We use to go here but never again.
By Sandra R.