Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
185 reviews
iHealth LabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management.During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers.On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.
iHealth Labs (ihealthlabs.com) has 185 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
185 approved reviews, newest moderated first
Purchased 2 rapid antigen covid testing appointments and didn’t realize I needed to purchase their test kits. I contacted them several times and asked for a refund - still haven’t heard back. I think it’s a total scam!!!! As with so many businesses these days they send out automated messages letting you know that response times are longer because of Covid. It’s been 2 weeks now and still nothing…
By Debra W.
You must haul your laptop when traveling. These morons have not realized that most people DO NOT travel with a laptop but use ipads!! They will then repeatedly call you and be of no help! It was easier to find a local test. These folks are making millions on the USA government meaning us the tax payers. Stay away.
By Mary J.
Ordered one of their Blood Pressure monitors and it was defective right out of the package....they don't answer phones or e-mail (email sent to their support address resulted in "undeliverable" response). Their support link on their website is a dead end. Considering legal action! John Curia UPDATE: a week after writing that review, they finally reached out to me and provided an RMA# to return my defective monitor. Haven't received the replacement yet
By John C.
I don't write reviews, but this company is awful. I ordered Covid tests on 12/15/21. After 2 weeks, I emailed to inquire about the status of shipping my order. I emailed a total of 3 times, received emails from them that they received my emails, but no response as to the status of shipping my order. Today (2/4/22) I called and actually spoke with someone. After giving my order number, the person knew my name, address, order quantity, etc. When I asked the status of my shipment, the response was "We lost the shipping label." Really? When I asked about the responses to my 3 emails, the response was "We've been very busy." Really? Before I could again ask for the status of my shipment, the person said ihealth would refund my purchase and then hung up. I note that I paid $13.98 per kit. The price was raised to $17.98 per kit.
By David C.
I ordered the home test weeks ago and sent them an email asking where the tests were. I got a generic letter in response saying because of lockdown things were slow. The took my money but no tests. Stay away from this company.
By Grammy F.
Purchased COVID-19 tests and had them shipped to my inlaws. 1.5 weeks passed by and they commented that they never received the tests, although the tracking info says delivered. The order page says to write to a specific email address if there are any issues (including an undelivered package) but it is unmonitored and Google Mail bounces it immediately. (The email address is on the order page twice!) I sent a support request through their main page and--days later--have not heard anything.
By James
I ordered COVID antigen test (home rapid test) and was directed to pay via Amazon pay, which is now my only confirmation. No email receipt or estimated shipping date. I saw IHealth tests listed on FDA's approved list so thought I was doing right thing by going straight to their website to order (to avoid scams!) When I sent followup query about receipt, I received same message as posted by another reviewer here over a year ago, full of spelling and grammatical errors. Eek, red flags galore! I have complained to Amazon and will continue to escalate as needed because this sort of thing INFURIATES me. PS: further red flag? The only positive reviews of this Chinese-company here appear very likely to be the result of in-house review padding. PS: oh my goodness another reviewer was additionally correct about the Better Business Board reviews on this company! They are TERRIBLE! Customer service is very important in this country. Though this company may have convinced the poor FDA to approve its Covid test for the time being, success will not last with such poor service, not to mention - apparently (again, there's so much documentation!!) - such terrible products (broken, missing pieces, missing chemicals, USED?!?!?, etc)
By MomBear
DO NOT BUY FROM THEM!!!!!!!! I purchased a PT3 Forehead thermometer April 6, 2020. Received it on about April 11, 2020. It was defective. Contacted ihealthlabs customer service recording April 15, 2020 and was assigned a request number on April 16, 2020. I have sent copies of my USPS receipt and tracking info that it was received by ihealthlabs May 7, 2020 at 11:46AM in Sunnyvale, CA 94086. I have spent at least 6 hours discussing this with Customer Service, who are pleasant people, but nothing gets accomplished. They claim that they refunded my payment. My bank and my checking account have never received any funds from ihealthlabs. today is Dec. 22, 2021!!!!! This has been over 20 months of chasing them!!!! I was referred to the Accounting Dept. The accounting Dept. Manager, Qi Jiang, never answers the phone and her voicemail is always full. Her number is 650-338-1187. Try it for yourself! No answer, full voicemail mailbox. I even sent an email to her and got no reply. I bought this thermometer from them because I read a good review. DO NOT BUY FROM THEM! I have since seen a large number of very poor reviews.
By Douglas C.
