www.iElectrica.comReviews of ielectrica.com

A three star is defined as "acceptable experience but with some friction." Well, the experience was not acceptable, I did appreciate the friendliness of a couple of staff who called to follow up, including the first person who added shipping insurance cost (which I expected because this was spelled out on their website). However, I am very disappointed with the experience. I felt very let down that after a few months of research and price-tracking, I settled on iElectica's Q7 75" QLED TV and pulled the plug, only to have iElectrica inform me that they could not find a freight company that would deliver to NW Montana. I have purchased furniture for home and business from various companies with no deliver problem. But iElectrica could not find someone to deliver the television. Major disappointment, in this sense, but otherwise the salespeople were friendly. iElectric, you've got to figure out how to ship all over the USA. Wish the last salesperson, who called me to say that he would keep looking to find a shipper, would have actually looked and not just refunded me right away. Very disappointing, as I felt very discounted.

Had a tv delivered that the delivery company mishandled and as a result it never worked. Ielectrica hasn’t been very helpful in trying to rectify the situation. I feel they’ve kept putting me off and avoiding my calls or returning emails. They keep blaming the moving company, AM Trucking, but they won’t even return a call or engage in communication. I went with them because of the low cost, but that low cost came at a huge price: customer service and reputation. I’ve begun looking into taking both to smalls claims court. The lack of response from anyone is appalling.

I'm not a fan of not giving the true costs of something up front and online on the company's website. When you say "free shipping", normally vendors don't call you up for additional money for "mandatory insurance" to the tune of $188! Free shipping with other vendors is free! I cancelled my order when they called me to shake me down for more money (even though the net price including insurance was about $30 less than what I ended up paying) because I don't want to do business with folks I don't trust... and this, in my opinion, is an underhanded way of doing business. Had they advertised the true cost (which was $30 less), which other vendors do, I would have gone with them - but don't like nor trust folks that call you up to verify your address and then add additional mandatory costs to the order. I'm sure this obviously works for others (otherwise they would not do it) but I "made my stand" to fight against these tactics by moving my business elsewhere.

Shipping was over a month! And then the guy calls and try’s to up sell a white glove service for the delivery and what he didn’t know was that I had already spoke with the delivery company and that was part of the services anyway! I wouldn’t buy from them again. Used some cheap shipping company. The day the tv was delivered guys from Iowa showed up at my door in southeast Wisconsin and they received a phone call from their boss to pack up what they were doing. And head back home. Otherwise I still wouldn’t have the tv. Cause these guys had a large truck full of deliveries that were about to not make it !

Took forever to get the TV. Just short of a month. Customer service said they would contact delivery company and finally was delivered.

Although the purchase transaction was smooth and customer service was very helpful, delivery was very poor. TV had not been delivered 15-days after pick-up. When I called customer service about it they said there was nothing they could do.

Ordered a tv, was sent the wrong one much later than they advertise, had to rebuy the tv in order to get it shipped out immediately which irked me because it was their fault. They could’ve shipped out a new one as soon as they had a tracking number on the wrong one. I get the tv finally and it doesn’t work, get the tech to come out and he asks me if I bought this new or used because the fix he performed with a special remote was one that’s done on tvs that had been used. Of course they claim innocense so it’s either them or LG that sold a used tv. Disappointed in the entire process, quirky responses from my calls to them, and their horrible hours. So buyer beware, I may have to order my TVs in store from now on.

My experience was a mixed bag of good and not so good. My order was placed in the Christmas buying period. They gave me a good price on a TV (which TV is not important) and told me they expected to have it in stock within a week. When the stock came in they processed my order, charged my credit card and then canceled the charge. I spoke with a very helpful individual named Shaun in the sales department. He was both friendly and helpful. He told me the entire latest shipment had been sent to a large retailer (again which retailer is unimportant). He told me I would still receive the discounted price and that I was at the top of the list for shipment when the product arrived. After a week passed I contacted the sales department again but was unable to speak with Shaun. This time I dealt with a sales department representative named Joe. It was like night and day. Joe was the anti Christ to Shaun. He was abrupt, unfriendly and down right rude. He told me my order had been canceled a long time ago. So much for that thing called customer service. I found a different supplier and was able to get a price for the TV I wanted at close to the price that iELectrica had given me. They (PP*ENO) were both professional and friendly, not to mention that they also actually sent me my new TV. I, for one, will never be dealing with iElectrica again.