www.iElectrica.comReviews of ielectrica.com

Seller wasted my time. After spending an entire morning researching and deciding on them, they wrote back days later saying they couldn't ship it to me. And I couldn't get a refund for the protection plan I bought, even though they cancelled the TV purchase. Then they told eBay that I cancelled it, so I can't even leave feedback there. Giant waste of my time and terrible customer service.

I am absolutely disgusted and highly disappointed in this companies customer service skills. I myself am in the customer service industry. There is a huge difference between good customer service and extremely poor customer service, this company iElectrica is the bottom of the barrel. My husband and I purchased a Samsung QN75QN90AA 75 Inch Neo QLED 4K Smart TV (2021) for our brand-new house and spent $2,195.00. We then also paid another $199 on warranty insurance for the delivery. They then talked us into a 3 year warranty package for another $399.00. When the TV arrived the box looked perfectly fine, so it sat for a couple weeks undamaged until we moved into our new home. 100% still undamaged! We finally unboxed the TV and the screen was broken in multiple places. I immediately called the iElictrica and they instantly started giving me the runaround. I was told they would put a claim in with the delivery company which was then denied. I then made a phone call to the TV he’s warranty department and they told me that they would not cover it. I then spoke to Micheal and iElectrica’s customer service department he said he would place a claim in with another warranty company. I was told this could take up to 90 days. The first phone call was 3/09/2022, I was told I needed to email photos, which I did. My email is dated 3/10/2022, didn’t hear anything back so I called on 3/11/2022 “ sorry your email must’ve gone into our junk folder.” At that point I should’ve known that this company was a joke. I have called them every week or every two weeks since March. I was told that there would be an update and somebody would be calling me from their insurance company after the review on April 13, 2022. Once again did not hear anything. I called again on April 28, 2022 and Micheal answered the phone. He told me that he was going to place me on a hold to call the insurance company for an update. That hold lasted for an HOUR and 20 minutes before I finally hung up. I purposely took a long lunch so I could hopefully get this resolved. I then called back on April 29, 2022 right when they opened for the day. Once again Micheal was not in yet and the person that answered the phone said sorry we must’ve forgot you were on hold. At this point I just want a refund since my husband and I already purchased a new TV. I would never in my life purchase another item from this company. Especially high priced items that they will never hold up to their end of the bargain.

Like many of the other reviewers on this site, I was surprised to get a call from "First Class TVs" (based on the Caller ID) informing me that I would need to pay $140 in freight insurance to ship the TV. I immediately cancelled my order, as there are many other sites offering a similar price on the TV I wanted that do not charge for the freight insurance. Wish I would have read these reviews before I placed the order!

Fortunately I read these reviews before I placed an order. The super low price and free shipping seamed very attractive. Nowhere during checkout are you told of the additional charge for "shipping insurance". I first read the "Shipping Policy". There you are told that after the purchase is submitted, you will be informed of the additional charge. Before placing the order, I sent them an email, requesting the price. NO RESPONSE.

Scammers that call you to sell you a freight insurance on top of “free shipping”. Stay away

If I could rate this company less than one star I would. Don't buy from them no matter how their price looks. All you get is a run around and excuses. They don't answer phones and return emails. I've waited for a 65 inch tv to show up for weeks. No communication from the company had to pay insurance on delivery that is out there somewhere. Don't buy from this company.

Today is the day! The 15th of December. My tracking number shows that my package has arrived at the delivery terminal on Saturday the 12th. Given that it was the weekend, I decided to wait until yesterday to.....see what’s going on NOW....-_- I spoke to someone first thing in the morning again. I called the CA branch and was informed that yes the package is at the delivery terminal but was now given a new spill on what’s going to happen now, this one a little consistent with what they told me on my last review. Someone was supposed to call me to let me know it’s there and to coordinate a good time to get the package to me. They supposedly sent an email to the dispatcher of the AZ area and they were going to call me back yesterday. Hours go by annnnnddddddd....nothing. Again. I call again around 1400 before the customer service line closes. I give them my info and it seems that the lady on the phone recognizes me (I wonder if it’s one person handling this, if so that’s unfortunate cause it’s a lot of work for one person). The lady informs me that (and this is new info) “the dispatcher and the drivers are one in the same. Unfortunately the AZ branch is a new set up and they do not have phone lines set up to directly call. So once they get done with their deliveries for today, they’ll email us about the status of your order and the delivery time they’re setting up. They should get back to us by the afternoon when they are done with their delivery’s for the day and are setting up their deliveries for the next day.” This was yesterday. Today. The 15th. Still no call at all from yesterday. So again I call (the NY branch since Cali is still called) and I just got off the phone with AM transportation. I am a patient man, I don’t yell on the phone I just reiterate info and express how things are poorly done. I was told that they “see multiple emails being sent out and they responded to us saying that the package has arrived and is scheduled for delivery on Friday. You should be getting a phone call on Thursday to confirm your delivery for Friday.” I asked for reassurance, like the email being forwarded to me so I can have things set up for someone to be there when the package arrives. They couldn’t do that. He said that unfortunately he can not offer any reassurance that it will for sure be delivered Friday, only that they will call me Thursday. Someone is always supposed to call. And it NEVER HAPPENS. I was told I would get the package on the 5-7th, then the 15th, and now it’s the 18th. This is horrible. Again great price on the TV, but don’t expect accurate delivery times and consistent information. That is the most frustrating part.

do not trust this company. bait and switch, buyer beware!