Great customer service
Product is great and when I ran into some issues the customer service was great and a replacement part was sent out right away.
By Sean
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
29 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Idyllproducts is listed under Salons & Clinics.
Idyllproducts (idyllproducts.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 25 reviews with 5 stars · Clear filters
Product is great and when I ran into some issues the customer service was great and a replacement part was sent out right away.
By Sean
Great product! I had one of the original ultrapods and I loved it! Unfortunately, about a year in it stopped working. I reached out to the owner to see if there was a warranty. He got back to me right away, was courteous, and set me up with the new and improved model right away! It took a minute to get here, but so worth the wait! The new ultrapod is even better than the last! It’s quiet and super efficient! So glad I went with Idyll!
By Aurelia D.
I love my little sonic cleaner. Customer service was above and beyond when I dropped part of the metal container, and the magnet inside came loose & started thunking around instead of working as it should. I messaged Idyll, and they immediately sent me a new one at no charge. My aligners are clean again!
By M. M.
Absolutely love my ultrasonic retainer cleaner from Idyll!
By W. R.
Love the Ultrapod! Does a great job on my Invisaligns. So much easier to clean than my previous ultrasonic device.
By Sherri M.
Great product and excellent customer service for repairing unit.
By Steve
Response from Idyllproducts· Oct 22, 2025
Thank you! We do our best :)
High quality product, excellent customer service!
By Adam
Response from Idyllproducts· Oct 16, 2025
Thank you so much!
Loved my original idyll. So sleek and retainers much cleaner than brushing. Sadly, it stopped working. I sent a quick email and Sebastian sent out a new improved version at no charge. I haven’t had customer service like this in a decade. Kudos to Idyll for standing behind their product and customers. Would not hesitate to buy products from Idyll Jon
By jon
Response from Idyllproducts· Oct 16, 2025
We do what we can! 🙂