Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
Great service
By Roger S.
Response from IDShield· Apr 11, 2023
Roger, thank you for the five-star review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thank you for being a valued member.
They answered questions about my credit report and explained how even when you are doing everything right, your score can go down. such as emergencies with unusual spending during that time and two credit cards changing banks, which closes two accounts and opens two new accounts, all with in a couple of months has a big impact. Even when you pay everything in full. They helped give me piece of mind and walked me through on checking things and were very patient with me.
By T-B
Response from IDShield· Apr 10, 2023
Thank you for your glowing review. We are happy to hear our team is providing you with excellent service while facing a difficult situation. We believe everyone has a right to live life online without worry. While the internet has no shortage of threats, IDShield helps people rest easy with our credit and identity monitoring services, as well as reputation restoration if fraud does occur. Thanks for being a valued member.
Handled my issue promptly and understood the circumstances
By Matthew T.
Response from IDShield· Apr 6, 2023
Matthew, thank you for your five-star review. We are happy to hear our team is providing you with excellent service. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thank you for being a valued member.
My Identity was stolen to buy a trailer that cost over $10k, I was confused and didn't know where to turn or how to fix the mess it created on my credit report. I certainly didn't buy the trailer and wasn't going to pay a nickel toward the debt. I initially reached out to law firms for help. No one wanted to help me and told me I can fix all of this alone. My HR Rep told me about ID Shield. It is worth every single penny regarding the monthly fee. The agent that handled my case, Tommy Long, made the entire process about as easy and painless as can be. Believe me there were tons of hurdles and and additional paperwork. Tommy is still available to email with a quick response regarding anything including dumb questions and piece of mind.
By CUSTOMER
Response from IDShield· Apr 5, 2023
Thank you for your glowing review. We are happy to hear our team is providing you with excellent service while facing a difficult situation. We believe everyone has a right to live life online without worry. While the internet has no shortage of threats, IDShield helps people rest easy with our credit and identity monitoring services, as well as reputation restoration if fraud does occur. Thanks for being a valued member.
I had my identity stolen. I called IDShield to report it and they helped me with everything I needed to do to protect myself . They told me ways to help better protect myself from identity theft. I felt so relieved on what to do after I talked with them and knew I would be fine.
By customer
Response from IDShield· Apr 5, 2023
Thank you for your five-star review. We are happy to hear our team is providing you with excellent service. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thank you for being a valued member.
ID shield went out of their way to call me back when a fraudulent CC aplication was filed in my name.
By customer
Response from IDShield· Apr 5, 2023
Thank you for your five-star review. We believe everyone has a right to live life online without worry. While the internet has no shortage of threats, IDShield helps people rest easy with our credit and identity monitoring services, as well as reputation restoration if fraud does occur. Thank you for being a valued member.
My concern was addressed quickly and resolved easily. Representative was easy to communicate with and did an excellent job of assisting me.
By LRP
Response from IDShield· Mar 30, 2023
Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. We believe privacy management is a universal right; we make it accessible. IDShield not only alerts members to potential theft and fraud but offers award-winning resolution services to restore online reputations when needed. Thanks for being a valued member.
This is the second time ID Shield has come to my rescue. An email alerted me that someone had used my credentials to get a credit card in my name at a bank I do not do business with. I was stunned they used my address from 20 years ago! The card was to be mailed to a second address (a vacant house on the market). Thank goodness ID Shield could help me contact the bank and cancel the card before it landed in the perpetrador's hands. Then they contacted the credit bureaus and placed a fraud alert. I completed the circuit by calling my banks and notifying them. ID Shield is like having my protective dad watching my back. They are my eagle eyes. And to think, I originally bought this plan to support my friend who is a rep for the company. Who knew it would be my financial salvation!
By Ruthann
Response from IDShield· Mar 29, 2023
Ruthann, thank you for your glowing review. We are happy to hear our team was able to provide you with the guidance and peace of mind you needed in such an alarming situation. We take your security seriously. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member.
