Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
The service is always excellent. Their representatives are knowledgeable and able to communicate well. The problem was resolved quickly and correctly.
By customerBob
Response from IDShield· Apr 16, 2024
Thanks for the review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for taking the time to share your experience with us.
My data for monitoring was wiped out when ID shield went to a new portal. I had no notice to go in and reenter the data. For a monitoring company, I was shocked at this omission.
By Sue E.
Response from IDShield· Apr 16, 2024
Sue, thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our IDShield Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, where a team member would be happy to provide support. Thank you.
This company has good customer support. Very helpful. They recently greatly improved their design and made it much better than before. Easier to use, more direct and modern. I like that they out did all of the other identity protection companies by backing up your information not the normal amount of just 1 million $$$ But 3 million $$$$. The most of any such company. I would prefer their hours to be 24/7 instead of 7 am Central Time to 7pm central time. Except for emergency’s I believe after hours. The price I feel could be lower than what they ask now. But overall I am pleased with ID Shield. Soon as I open up my app I get my current Credit score for the month. And it monitored just about anything you want to put down and checks it daily and will send you a alert is they find anything relating to that eg. Saving account etc. License you name it is breached or trying to use your accounts!!!!
By M. H.
Response from IDShield· Apr 15, 2024
Thank you for the review. We value all member feedback. We are proud to help our valued members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield and for sharing your experience with us.
Customer service was very helpful with the process and made it easy.
By customer
Response from IDShield· Apr 15, 2024
Thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member of IDShield.
Just knowing that IDShield is willing to help is a comfort in a stressful time. Thank you for being there!
By customer Beverly P.
Response from IDShield· Apr 9, 2024
Beverly, thanks for the glowing review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member of IDShield.
I had questions regarding the dark web. The Representative listen to my concerns and gave me concise answers to my questions. I also appreciate the alert system which adds to my piece of mind.
By SM
Response from IDShield· Apr 9, 2024
Thanks for the glowing review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for choosing IDShield.
Always helpful and knowledgeable
By customer
Response from IDShield· Apr 8, 2024
Thank you for the five-star review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
They are listening to my concerns and informs the client not to fill out too much personal information online. Customer Service is great and very professional.
By Great Customer S.
Response from IDShield· Apr 8, 2024
Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing IDShield. We want you to know that we value your membership.
