IdermalightReviews of idermalight.com

So far not super happy with the company. Ordered May 10th. Still not received. Been stuck in an area now for over 5 days. Still waiting longer than it should once it went through customs. I wouldn’t recommend.

Been using for 2 weeks and so far really happy with the effect on my fine lines and complexion. I was skeptical about LED light devices in general but there really has been a great improvement in my appearance. I highly recommend that everyone at least try it. I typically would have given this product 4 stars instead of 5 because of the long wait to receive the product. It took around 4 weeks for my product to arrive, and I get that we're in a pandemic and there's going to be long wait. BUT, then the company did the sweetest thing... Due to the delay, they provided me with a Full Refund, AND I got to keep the Mask when it came in the mail! So nice! Especially during these hard times, I know it's not easy for small businesses, and I'm so appreciative. A little feedback for the company and this shipping situation... The customer service rep Rachel explained that my tracking wouldn’t update for 20 days and that because of the pandemic, it was delayed at U.S. Customs after it cleared customs processing, and that this was due to social distancing guidelines for U.S. customs workers. Meaning the tracking doesn’t update and it just stays at customs before being released. I get it, but then I think this company should just develop better relations with U.S. Customs or something so that U.S. customs can update tracking and give the package to USPS. Like how long would it take a Customs officer to go into a computer system and put in one tracking number? Anyways, I get that it's the coronavirus and this whole country is in a wild situation right now, so I'm understanding of it. If you're reading this during COVID 19, def expect a delay. But realize this is an AWESOME company that really values customer service. They refunded me, even though they weren't to blame for the delay and it was because of U.S. Customs. Definitely purchase! I'm super happy with the Mask and it was absolutely worth the wait. Goodbye acne! Will be using it for a long time!!

All I get is the run around also. The quicker version of this fiasco follows. I made my purchase on April 27, 2020. A week after the Derma Light website said that it had arrived in the United States and cleared customs with no additional information on its progress I called Derma Light. I was told "I apologise for the inconvenience. But due to high demand and the current world situation, the total shipping and delivery time is 15-25 business days. (Please note, weekends and holidays are not business days)." I asked to speak with a supervisor and was told they would forward it on to one and they would contact me. I got an email giving me a link to their website so that I could track it, given the overseas tracking number and the tracking number for USPS. And told the same thing; "I apologise for the inconvenience. But due to high demand and the current world situation, the total shipping and delivery time is 15-25 business days. (Please note, weekends and holidays are not business days)." After a week with no status change on Derma Lights website I decide to call the United States Postal Service . I was told that even though Derma Lights website said that it had entered the United States and cleared customs, their records showed that it has never been mailed. I again contacted Derma Light and asked why their website said it had entered the United States and cleared customs and the USPS said it had never been mailed. They told me that it was because their web site is not in real time. Being that my background is web development, I asked them how that made any rational sense? Being that if that was the case the USPS would say it was here in the United States and their website would not be updated with that information yet. I was advised to contact my bank and to start a fraud investigation and to stop payment on the product. On May 19, 2020 I received an email stating they were refunding the cost of the mask and that I could keep the mask when it arrived. They said it was because of no fault of them. I was hesitant that I would receive the mask. In-between this time and now I received status change emails that it was in transit, it was delivered (not) and it was in transit and so on. Today, June 2, 2020 I received my Derma Light that I ordered on April 26, 2020 and was suppose to receive in two weeks. I know it lights up beyond that I haven't had a chance to use it. If their customer service was more informed and could answer honest questions when asked this probably wouldn't have turned out negatively. I went back and looked at my screen shots, which I take with everything I purchase online. And I looked at the subsequent screen shots from when things went awry. And their website did not state anything about a delay of 25 days because of the pandemic or a 20 day delay after clearing U.S. customs when I was there. Also the email I received when I purchased it stated my mask would arrive in 10-14 days. I am not speaking for anyone else, I wouldn't have the audacity to do so, as some on here have done.

I got mine after 5 weeks of waiting, and honestly, I love it! It has been working great on my skin, definitely is helping clear up my acne and giving me a more youthful appearance. I use a serum after wearing the mask, to boost the collagen promotion effects. I’m also writing this review in response to the others on here about the massive delays and the shipping tracking not moving. DO NOT listen to these reviews, as this product is amazing and totally worth the WAIT! I don’t know why anyone is surprised… we are in the middle of a virus pandemic people. Their website clearly states there will be delays of up to 25 business days. The website clearly details how the packages may be stuck and show no tracking movement for 20 days after clearing U.S. customs, and that tracking wont register with USPS or FedEx until after leaving customs. I don’t get why anyone is surprised. I simply waited it out, like customer service told me to, I got my mask, and I’m super happy with the product. I’d suggest everyone here not listen to the customers expecting amazon Prime shipping times during a pandemic. It is well worth the wait - so hold tight for the product to arrive, and enjoy it! I just ordered one for my mom and can’t wait for her to try it out! Patience and compassion people!

I ordered well over a month ago. I have been given the run-around and no product. They gave me differing tracking information on two different occasions. The customer service emails are a joke. I'm in dispute through my credit card company now. DO NOT USE THIS COMPANY.

Over all very happy with my purchase. Ordered early April 2020 and I got it faster than I thought it would. It was packaged well. With consistent use I am noticing improvement to my rosacea and acne. Not sure about wrinkles yet. I like that it has an attachment to cover my neck. Cons: mostly just an issue with the cord placement on the mask, and the web site is not so professional or legit looking. Pros: the chat function on the web page actually gets you to chat with a human!

Today after 8 days is the first time I have noticed a difference in my wrinkles, they appear to have evened out... I notice my face needs less moisturizer and an extra bonus... The left side of my face was paralyzed in 2002 and had not completely lifted and feels stiff. When under the red light, my face feels softer on the left now. My smile is lifting... it's been a long time and I believe this is helping that as well!! Thank you!!

It only took me 45 years to finally find a solution to my Rosacea but I have it now. This dermalight mask is most impressive, especially since I can use it on my neck. I use it for about 15 minutes each day and will continue to use it. Once in a while I used the peptide cream they have too but not every time. Overall... its gets my 5 stars!