I did not think the site was not User…
I did not think the site was not User Friendly
By Miriam P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability.As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions.We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping.At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.
Idefinewig (idefinewig.com) has 626 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
626 approved reviews, newest moderated first
I did not think the site was not User Friendly
By Miriam P.
Website was easy to use lots of options just placed my first order looking forward to receiving
By Jenine R.
The wig was very late getting to me. When I did get it it was nothing like what I ordered or the picture. Called customer service to get refund.They kept wanting to give me a discount of 40% off my next purchase when I had told them I was unhappy with my purchase. Sure as heck not going to be ordering anything else from them. The wig looked like something you buy at Walmart for Halloween. When I sent pictures and everything they asked for , they still refused to give me refund and kept giving me the run around. I ended up taking the little refund of $40 bc I got tired of dealing with them. DO NOT ORDER FROM THEM.
By Michelle W.
Easy to understand and order.
By BookBub U.
Easy process. Nice looking hairstyles.
By Kathryn M.
Ease in ordering.
By Arilady L.
Great place to visit and buy hair. I get so many compliments on my hair. Thank you.
By Carolyn B.
I always say that great customer service is the key to a great company. Even a company with ok products, but great customer service will get loyalty from me. Idefinewigs is a great company to work with. Great customer service and high quality products. I have only received 1 wig that was completely different that what I ordered, but guess what they took care of it immediately. I have referred all of my friends looking for a great wig to idefinewig. If you are waiting to order because you are unsure I would no hesitate any longer place your order
By Wietz1