Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
67 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Icon is listed under Internet & Software in New York, New York.
Icon (icon.com) has 67 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
67 approved reviews, newest moderated first
I actually love working with Icon! We've been super impressed with their client service and the quality of the assets we are getting now are unmatched. It's changed the game for me.
By Braxton M.
Response from Icon· May 17, 2026
Thank you so much for the kind words Braxton! Stoked to be on this journey together :-) - Kennan (Founder)
Great agency for video ads with UGC and AI content
By Lennart
Response from Icon· May 17, 2026
Thanks so much for the review Lennart! Stoked you're loving the UGC and AI content. Excited for the future together :-) - Kennan (Founder)
We love the creative that we get from ICON. Diverse characters with stories that convert. They are open to our design ideas and respond quickly. This has been a good addition to our design flow for both organic and paid media.
By Sara H.
Response from Icon· May 17, 2026
Thank you so much for the kind words Sara! Happy to hear that we've become a good addition to your design flow. Looking forward to a great future together :-) - Kennan (Founder)
Icon has helped me - a solopreneur - get ad creatives as if I were a MUCH BIGGER company. I think their editors are waaay better than the ones I have from Upwork... I've worked with Icon off and on for ove a year now
By Taylor S.
Response from Icon· May 17, 2026
Thanks so much for the review Taylor! We’re constantly raising the bar on quality, a big part of that is which editors we bring on board. So grateful to have you as a partner :-) - Kennan (Founder)
We’ve had a fantastic experience with Icon finding creators that match our brand. Icon has also been great about revisions or iterations when requested, they’ve handled them quickly and professionally.
By Sean S.
Response from Icon· May 17, 2026
Thanks so much for the kind words Sean! Happy to hear that revisions have been quick and smooth. Excited for the journey ahead together :-) - Kennan (Founder)
I've been using Icons managed UGC video service where they source creators (real, not AI) and help write scripts for you. The service also includes a content strategist to help guide the brief creation and help you iterate for your next brief based on what's working. I'd definitely recommend the service, it's a great value as a small business looking for diverse content from real creators.
By Ezra
Response from Icon· May 17, 2026
Thank you so much for the thoughtful review Ezra! We appreciate the recommendation and are stoked to be on this journey with you :-) - Kennan (Founder)
I'm now on my 3rd month with Icon and I'll keep renewing! I work with them for UGC content creation, static assets, VEO assets, and ad management and honestly I've been happy with all of the above. Their team is extremely responsive and really thinks outside of the box when it comes to content. Results are also pretty clear, since they've taken over our account with creative and management, they've reduced our CAC by 24% and we're seeing incremental lift. They continue to improve their platform and add new features as well. Worth it imo.
By Miranda J.
Response from Icon· May 17, 2026
Wow, thank you so much for the thorough and honest review Miranda! Happy our team's responsiveness and creative thinking have been hitting the mark. We'll keep building and shipping new features. So grateful to have you as a partner and excited for the journey ahead :-) - Kennan (Founder)
UGC content creation made simple - team handled everything from sourcing to followup. Price was very competitive.
By Nisha
Response from Icon· May 17, 2026
Thanks so much for the review Nisha! Happy to hear we made sourcing and follow-up easy and that the price was a fit. Stoked to be on this journey with you :-) - Kennan (Founder)
