ICEPUREReviews of icepurefilter.com

I have the IcePure 5-in-1 water dispenser which is a great unit. Delivers hot water, cold water, room temp water and plenty of ice. The only reason I gave 4 stars instead of 5 is their documentation isn't great for setup and troubleshooting. But customer service (I recently emailed with Iris who was very helpful) solves issues pretty quickly so no real complaint.

I have order the product multiple times and had great success. I did have a recent experience where the filter I order was faulty however the company was quick address the issue and replace the item. Very happy with the product and service level.

I had placed an order for 4 water filters, four air filters and a reset tool through Amazon. Amazon directed me to contact supplier (Icepure), I did so and got ahold of Aurora. After a week of emails that took a day or two to get responses from. They were not able to send me a reset tool and in fact after being of no help at all. Asked me to put a review on here. So here it is. Not a happy customer at all. Terrible support for a tool that is likely worth $0.50. I was offered to make a return to Amazon from Aurora and replace it, in hopes the tool would be in second one. This after I had said, "I have install an air and water filter from the package. So I cannot return it. You would think there would be a better solution than that. Last email was sent to Aurora Feb 10 saying yes if a replacement can be made by whatever means pleas go ahead and start the process. As of that day. No email from Icepure or Aurora. Feb 27 2025 Update. I had heard again from Icepure and Aurora has made everything right in fact better than right. She has managed to get me a reset tool and a bonus set of two filters for my troubles. Thank you so much. I have changed my rating from 1 star to 4 stars. Thanks again Aurora. Nice to know there are still companies out there that care about their customers.

We are purchasing filters for the last couple of years. In general filters work great but roughly 2 out of 10 have low flow issue. The good thing is that the ICEPURE helps to resolve issues and if it is not helping they send a replacement.

Love my water cooler. Hate the fact that my ice maker is no longer working about 14 months after purchase. I looked around online and finally reached out to CS. They were helpful and got back to me every time much quicker than I ever expected. We are still using our water dispenser for hot/cold/room temp water but sadly no ice. Machine I would give 3 starts, CS and helpfulness 4 stars..so averaging and rounding up I rate this product a 4 star.

The service was great. Just maybe next time an text or email celery is coming today,

Order a water dispenser/ice maker and received the device but was damaged during shipping. Quick email and Iris was super helpful able to get me a new unit shipped out the next day! Great customer service! Packaging could be a little more protective but overall seems like a great machine!