Excellent rep!
Had an issue with a couple water filters I ordered over 6 months back. Service rep was very helpful in resolving my issue.
By gmr2048
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
416 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Had an issue with a couple water filters I ordered over 6 months back. Service rep was very helpful in resolving my issue.
By gmr2048
Ordered a set of whole house filters from Amazon, they weren't lasting as long a previous ones so I reached out to customer support. They were quick to respond, asked for a few pictures and questions and are sending me a replacement. Much appreciated!
By Mike B. M.
Ran into an issue with the filter but company was very responsive and do not give you the run-around.
By Vic P.
The assistant was great helped me come to a satisfactory conclusion. Would use again.
By Ricardo H.
Excellent product. Great flow rate. Replaced a Kholer filter system that leaked. Iris at Customer Care was quick to respond to question that I had. Would recommend as a good product for a good price.
By Mike C.
Icepure customer service was top notch with a quick response and resolution to my issues. Would recommend without hesitation.
By Patricia L.
I only had a minor issue with my order of the filters, by not including the two air filters in the double package. The box after being unwrapped and opened only had one filter in it. I emailed the support team, and Aurora responded quickly. Once I provided a little more info, she was able to take care of the situation immediately. Definitely had an overall good experience.
By Donald N.
Great customer service from Iris when I was concerned I had received the incorrect refrigerator water filters due to their size and a different product number. Iris assured me the filters were the correct ones and she was right!! Thank you for your assistance, Iris.
By Mary B.