Everything perfect
Everything perfect
By Mike K.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
416 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Everything perfect
By Mike K.
They always have the product available. Easy website to find what I need. Deliveryalways when they say and packaged well.
By Maxine P.
I had some problems with at least 2 recent orders of water pitcher filters not draining/filling properly. Multiple filters had to be replaced more frequently than they should and these are not inexpensive. The customer service representative, Aurora, has been exceptional in providing high quality assistance and resolution. I provided photo, codes and order information and they offered to send me another shipment free of charge which was very much appreciated. This company obviously values their customers and goes the distance to reconcile any issues that may crop-up. Thank you, Aurora and Team!
By Janet
Put in the wrong shipping information and they contacted me to correct it. Received the filters quickly. Will buy again.
By Chris
Bonjour j'ai fait affaire avec icepur dernièrement ,le service à clientèle est excellent ils ont réglé mon problème rapidement merci
By jean T.
Product arrived as promised and works well
By Vikki
Customer service by Aurora was excellent. She responded to solve my issue most expeditiously, and to my ultimate satisfaction. Thank you for your support. I will use ice pure supplier in the future and highly recommend them. Five stars!
By Patty V.
I had an issue with a couple of my ice pure filters and I contacted customer care. They got back to me so quick and resolved my issue immediately. Great customer service!
By Hannah R.