Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
416 reviews
ICEPURESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 299 reviews with 5 stars · Clear filters
I emailed and Iris told me the model number my refrigerator took. I placed an order and emailed Iris again to provide me with a tracking number and was emailed back with the tracking number. I was provided with great customer service and I’m very satisfied with the customer service and the product. Thank you!
By Joe C.
I have used IcePure since I bought my new LG Frig 4 years ago. I always found it a little troublesome to replace the water purifier into its slot. I was never aware there was a tool you could purchase to assist with the installation. I purchased it and found it was so easy to use and only took a minute to replace the filter. It is amazing! I’m so happy with my purchase!
By Linda L.
Works great!
By GLB
The Product is Great, Very easy to setup and use!! Customer Service Even Better!! They STAND BEHIND THEIR PRODUCT!!
By Darren D.
Great company, great service, got the 3 in 1 water dispenser that makes ice. Have had it for a few weeks now and zero complaints. Customer service was extremely receptive and product fulfills all of our expectations.
By Sully
I bought the icepure water dispenser with ice maker from Amazon. The water dispenser was working fine for 1 month and then suddenly it stopped dispensing cold water and the ice maker was not working , I reached out to support for troubleshooting, they were very quick to respond and gave me steps to resolve it, but nothing worked out, then a new pump was sent, I installed the new pump but it didn’t work. I reached out to icepure support again and they refunded the money. Thanks icepure for the support, appreciate it
By deepika P.
A few weeks ago I ordered Icepure water dispenser. It was simple and it arrived sooner than expected. But I was greatly disappointed when I discovered the water dispenser was visibly damaged apparently by the carrier. After awhile I finally got in contact with an Icepure customer service person about this matter. I was appreciative that Aurora was gracious and responsive. She refunded the purchase and assured me the logistics department will be more thorough in securing the item on my reorder.
By Steve F.
I got the product I needed.
By Nolberto Pineiro G.
