Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
416 reviews
ICEPURESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 299 reviews with 5 stars · Clear filters
I had a mixup with delivery and the Iris in customer service was incredibly responsive and helpful. Great company, so refreshing to interact with actual humans concerned with the quality of the products they sell in this day and age.
By Maria S.
Thank you for this tool! I didn't have to spend $90 and rip apart my refrigerator to put a new housing unit in for the filter. We appreciate you so much!
By Melissa Sweeney A.
The faucet on my reverse osmosis system had developed a leak after three years. Aurora at Icepure customer support responded to my concerns, and has promised to send me a replacement. Her response was timely and efficient. So far, so good! When I receive and install the new faucet, I will post another review.
By Leonard S.
We had ordered back in early 2025 for ICEPURE's water filter replacements but since we later moved onto using a new pitcher, we started using different filter. So ICEPURE ones were still intact but since the return period was over by the time we wanted to return it, we were worried what we could do for a return and refund. Then, we reach out to ICEPURE's customer service and Aurora was one of the representative who was very helpful and was able to help us get a refund upon approval of the order and product we had on us. Aurora helped greatly in making sure things go smoothly and we really appreciate the assistance!
By Tann
Thorough description of procedures
By Forrest B.
It was fast shipping, we REALLY needed it quickly because the ice had stopped working
By Justin S.
I received one of a three-pack of fridge water filters that was missing the safety plastic wrap. I informed the company and they refunded me for the unwrapped water filter despite it likely being Amazon's fault for re-shipping a returned and opened product.
By Cory R.
The product fits the fridge, and the price was right. Shipping and delivery were quicker than expected.
By Brent
