Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
346 reviews
ButureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.You can find all our products and accessories on https://ibuture.com/.If you have any questions, please contact us at [email protected].
Buture (ibuture.com) has 346 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 206 reviews with 1 star · Clear filters
Had my buture vc70 less then 3 months ago and it’s broke. It’s been nothing but hassle since I got it with its error lights, turning off by itself, getting blocked constantly!!!!! Worse purchase ever!!! It’s not unusable as it’s blowing dirt out the fans at the back, it’s literally screeching at me and it takes over 2 minutes to turn off!!! Knew I should of got a bloody shark
By Laura M.
I bought the Buture Floor Brush for VC70 Vacuum because the listing (and the model code) implied it was compatible with my VC70 vacuum. It isn’t. After installing it, I discovered I also had to buy a separate roller brush just to make the part usable — something the listing never mentioned. From a customer’s perspective, this feels misleading: The item doesn’t match the description a reasonable buyer would rely on. I had to pay an unexpected extra cost to make it work. It creates avoidable waste, replacing parts that should still be compatible. I contacted the seller multiple times requesting either the correct compatible part at no extra cost or a full refund (as required under UK consumer law). Communication was slow and unhelpful, and I still don’t have a resolution. I’m now having to escalate the issue through my bank. To make things worse, the listing still doesn’t clearly warn buyers that newer versions of the VC70 use different internal parts even though the same model code is used. It’s not fair or transparent. I do not recommend buying this product — or buying from this seller. If something goes wrong or the item isn’t as described, you may struggle to get support or a refund.
By Henry P.
ho un problema con il mio avviatore per auto ....Dopo 15 giorni non ancora ricevuto riscontro alle innumerevoli mail mandate. E sul sito non vi è nessun numero di telefono.
By Francesco
Does not respond to any messages for customer support. Ignores requests for warranty assistance.
By Leslie T.
Mein Staubsauger hat noch bis nächstes Jahr Garantie, doch was nützt mir das wenn sich der Kundendienst tot stellt? Also Finger weg von Buture Geräten!
By Consumer
After a year the suction pipe broke in half. Ridiculous. Don't buy it .
By Oana B.
Terrible product. The vacuum stopped working and is still under warranty. I have emailed the company multiple times and haven’t heard back. Don’t bother with this company. Complete waste of money.
By Christy
This company has taken my money and is not willing to make any further contact with me inregards to fixing my hoover, I bought this item 10 months ago and guarantees are normally 12 month but take it your dragging your feet so i dont get anything or a repair and need to spend more money definitely will not recommend this company to anyone, I contact this company many times got all emails, last contact off them was 5th August which i replied to but to this day have had nothing back
By Vicki H.
