HYPERReviews of hypershop.com

Do not buy from them! I first reached out in December with an issue. It is now March and they have not responded! I had an issue with a brand new USB hub I purchased from them. Support Ticket #259042 * I first reached out (via email) to Hyper on December 21, 2021 to get help. * On Dec 22nd I was asked what device I'm using and I answered the same day. This was the only response I was ever given. * On Dec 27th I had received no response and emailed again * On Jan 3 there was still no response and emailed again * On Jan 10, I emailed again with no response * On Jan 18, i called them. The person told me they were backed up, but assured me I would be getting a response later that day * It is now March 16 and have heard NOTHING!

DO NOT USE THIS COMPANY! Having an issue with a device I bought back in December. Can't return it without an RMA. Can't get one via their support email (it's invalid) and Can't get them to answer the phone.

Bought a USB C hub that was advertised to be able to output 2 external monitors for the M1 MacBook Pro. Now it is well known that the M1 MBP can only output 1 external monitor. So when I saw this product I had to try it. After it arrived I tested it out. It did output 2 external monitors, but one of them has really bad colour. Everything looks purplish and text looks glitchy, basically unusable for work. Wrote in to their customer service. They took a few weeks to reply and it shows that they did not even BOTHER to read my message. Their reply was"did you update to latest firmware for computer and the USB hub?' So in my first message to them I have attached a screenshot literally showing I'm running latest Big Sur. Here comes the best part.. THERE ISNT EVEN ANY FIRMWARE UPDATES AVAILABLE ON THEIR WEBSITE! (They acknowledged this in a later reply) So if you like to spend money and have people treat you like a fool.. Hypershop is the place to go! edit: hypershop has replied below. my case number is #255749.. let's see if they really follow up with what they say.. the review will remain 1 star and only be updated after things have been rectified edit 2: customer service followed up with a much better representative. however no replacement sent as they offered to push out an update by 25th Feb. Will keep updating this review!

I purchased a USB Hub from them back in January of 2021. A month ago, the ports for the USB randomly started working. I reached out to support almost a month ago, and was pleased with how responsive the rep was at the time. Now, almost a month later, I have had no luck reaching anybody from support via telephone or email to get a status of my case. I have tried opening new message chains and even those are marked as "resolved" immediately without even ever getting a response. Do not use this company. It honestly seems like a scam at this point. I have been unable to work due to this device malfunction and being within my year warranty period I expected way better help than what I'm receiving.

Bought two chargers through their Kickstarter, was months late due to continuous random excuses. The chargers are garbage as you cannot leave your devices on as the chargers "restarts" every time a device is taking up less power when full so at that point all devices connected will restart charging as well resulting in a little concert of notification sounds and vibrations. One of the 100W sockets on the chargers broke as well and apparently they're only giving you 1 year warranty instead of the usual 2 year one, probably due to knowing how crap their products are so I was refused a replacement and instead was given a 15% discount towards buying a replacement which I will obviously not use after this. Of course I had to be okay with them being months late delivering my product, but when it comes to them doing the same it's out of the question! What a joke

I find that their products are very mediocre, it seems like a lot of American companies these days just bulk buy products from AliExpress, rebrand them and resale them for triple the amount. My hyperdrive for the iPad Pro stopped working, I emailed customer service with my proof of purchase and an image that clearly shows the Blue LED light was not working. Tried multiple times, the person I spoke to asked me to send them their product back but I’d already Thrown away the defect product out of frustration (my fault obv). But all she gave in return was a measly “15%” off which is nothing. Do not waste your time and money on this company.

DO NOT buy anything from this company. Their sales support person is extremely rude and kept recommending hubs that didn't provide all the ones I needed. They don't even know their own product. I finally asked what plugs into their HDMI port (which devices since she indicated it won't work for monitors!). She told me to google it!! So she wanted me to google her own product!! THEN SHE HUNG UP ON ME. They are very rude and don't support their own products. Buy something from a more well established company.

I've bought several products (USB-C hubs & battery packs) for my friends and family over their holiday sale, and everyone loves them! With our current work from home situation, these are a WFH essential. I bought the new DUO 7-in-2 hub for myself and it's super efficient. Unlike other hubs in the market, this one has a magnetic grip so there's a secure hold, and it comes with a USB-C cable so I can use it with my iPad if I’m not on my MacBook. The 4K 60Hz HDMI is crystal clear and the 100W USB-C PD works like a charm. 10/10 would recommend.