HypershellReviews of hypershell.tech

I purchased a Hypershell around 2 years ago and recently had issues and needed repairs. I was initially disappointed that I couldn't find a contact phone number but I emailed support and they were very attentive to my concerns. They sent me a return label and were more than fair with the repair and quickly shipped it back. Great customer service!

Yusuf was very helpful us to resolve the problem of our hyper shell carbon X skeleton we bought. It took only less than 12 hours to reply our question because our app was not communicating with the skeleton and reply was very clear that what we need to do in order to activate our battery for a long time with the right type of charger so we need and after five hours, our airport is working perfect with the exhaust skeleton. We are very pleased and impressed with the timely answer was given by the technical support of hyper shell company, and we hope that such help will be given to all the customers in present and future so that people can be happy buying hyper shell ex skeleton. Thank you so much. Deepak.

Outstanding attention to customer satisfaction. The company has come a long way since its launch. I had a small problem with the updated app, which was resolved promptly and the product has been a tremendous help in improving my leg strength and alleviating my mobility issues.

Great improvement to my life. I walk every day, but I typically came home dead tired. Hypershell adds spring to my steps and a new lease on life. I believe it even improves my posture. Highly recommended.

I disagree with some comments regarding the customer service. I found it to be excellent. My Pro X had a critical failure 13 months after purchase. Customer service replied quickly and I received a new replacement a few weeks later. Highly recommend!

A lot of others have noted. The customer service experience is the awful. They billed my card but never sent the product. When I placed a dispute with my credit card company, Hypershell requested that I remove the dispute so they could process the refund within 3-5 business days. I did so (big mistake) and then they never refunded me, and I had no recourse. The first mistake I made was buying from their website. If I had bought from Mazon (or the Exoskeleton Store) I could have requested and received the refund promptly. For 4 months I continued to badger them. And all I received is the AI bot response, "sorry for your inconvenience...." blah, blah, blah. I never gave up. Eventually I posted to Reddit. There is a "Hypershell Official" page there. I described the nightmare, and finally things started to move. They promised me a refund and finally did so through PayPal (4 months). I would have given them 1 star, but I did finally receive the refund so 2 stars. Once I did receive the refund I did purchase it through Amazon. Lessons Learned. Don't buy through their website. If you do, and they request you remove your dispute, do not do so. And lastly, never give up. Post complaints on other social media. Eventually they will provide a refund (in my experience).

Honestly has changed the way I am able to go to the park. Package arrived in 2 days here in Belgium. Nothing negative to say for now.

Very disappointing experience with Hypershell I purchased a Hypershell exoskeleton expecting it to be a reliable, well-built device. Unfortunately, after only around two months of use, screws became detached from the device, causing it to fail. What I find particularly disappointing is the response regarding the problem. Surely a device costing this much should not be expected to have screws coming loose after only a couple of months’ normal use. I bought the Hypershell because I wanted a dependable product that would genuinely assist me with walking and activity. Instead, I have been left questioning its build quality and long-term reliability. A device that fails after approximately two months is not what I would consider acceptable for a premium product. I hope Hypershell will properly address this issue and explain how they intend to prevent it from happening again. At this price, I would expect much better quality and customer support.