Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
776 reviews
HypericeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
776 approved reviews, newest moderated first
Had an issue with my Normatec Boots. I sent a request in for support which was responded to very quickly. The shipping label to return them for service was provided. Once they arrived to the service center they were evaluated and the issue was found a repaired quickly. When there was a delay in the ship date I inquired as to why and received an answer back very quickly. The customer service provided throughout was excellent.
By Michael N.
Hyperice is a company that is committed to the highest quality and service. I have found, sadly, that there are few companies out there today that match their dedication to the customer and customer experience.
By Rick W.
I’m extremely happy with Stacey and Hyperice customer service team. The latch that holds my battery in place securely broke. After some explanations, Stacey helped me with the prepaid label to send it in. I just want to thank all of you for an incredibly quick repair of my Hypervolt!! I mean incredible! I sent it to you one day and the next day got a message that it was on it’s way back and would arrive the following day with a new battery handle, 3 days total!! That has never ever happen to me and I doubt it will ever happen again that fast. And without a charge!! I’m still flabbergasted!! I use it often and I thought the repair would take a week or two. Thank you!
By Linda B.
Really poor Customer Experiance! Hyperice have been very poor at responding. my order was duplicated and I have been charged twice for the product. I have requested a refund, the refund was apparently processed by their team and yet, 7 business days later I am still waiting for my money! The only response I get is that I need to contact my bank.
By Elvedin B.
Response from Hyperice· Sep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and inform you that in 2023 we completely revamped our Customer Experience department and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Stacy was the best! She responded quickly and resolved the issue. I received a fresh battery within one week of my initial request. Excellent customer service. It is good to know that a company stands behind their product! I love the Hypervolt, by the way!
By andy E.
Am 13. März habe ich ein Ladegerät bestellt. Nur wenige Minuten später fiel mir auf, dass es dasfalsche von zwei sich ähnelnden Geräten war. Ich versuchte, die Bestellung zu stornieren. Mehrmals. Ich wurde jedes Mal automatisch auf die englischsprachige Website weitergeleitet. Dort kam ich mit der Stornierung nicht voran. Ich meldete mich per E-Mail beim Kundendienst. Am 16. März bekam ich dann die Antwort ich solle über die Website stornieren. Ich versuchte es also wieder, wieder wurde ich mehrmals automatisch auf die englischsprachige Website weitergeleitet und konnte nicht stornieren. Ich bat um ein Label für eine Rücksendung. Am 21. März bekam ich eine Anfrage, ich möge meine Adresse für ein Rücksendeetikett schicken. Allerdings sollte ich die Kosten für die Retoure übernehmen. Auf meine Nachfrage bekam ich dann am 29. März einen Link zu einem kostenfreien Rücksendeetikett. Ich machte mich direkt auf den Weg zum nächsten UPS Store. Wieder zu Hause, schicke ich eine E-Mail an den Kundendienst mit einem Foto der ausgedruckten Rücksendebestätigung von UPS. Nachdem ich zwei Wochen lang nichts mehr von Hypereis gehört hatte, schrieb ich am 12. April eine E-Mail und fragte nach. Am 16. April fragte ich nochmals nach, ob meine Rücksendung mittlerweile angekommen sei. Ich bekam dann die Antwort, ich möge mich noch kurz gedulden. Am 20. April fragte ich dann nochmals nach. Am 21. April wollte ich wieder wissen, ob meine Rücksendung denn nun angekommen sei. Mittlerweile hat Klarna mich aufgefordert, den ersten Teil des Rechnungsbetrags bis zum 4. Mai zu begleichen. In meiner letzten E-Mail vom 21. April habe ich Hyperice darum dringend aufgefordert, die Sache in meinem Sinne nun zu beenden und Klarna anzuweisen, dass ich Hyperice nichts mehr zahlen muss. Mein Kundenbetreuer dort war sehr nett, wann immer er sich gemeldet hat, leider wurde noch nichts in meinem Sinne geregelt. Sehr ärgerlich, sehr schade – zur Zeit sieht es so aus, als müsste ich für Ware, die ich nicht wollte, nicht stornieren konnte und nachweisbar retourniert habe den Rechnungsbetrag zahlen.
By Silke J.
Response from Hyperice· Apr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience. We wanted to personally reach out to apologize for this experience, inform you of the extensive work we have been doing to improve our overall customer support, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
They were able to help with a request I made about honoring a coupon. I have used their products and am very excited to own them myself! Focus on customer care is excellent!
By Nancy R.
One of the worst companies I've had an opportunity to deal with. Their customer service is non-existent. You send emails. Do not respond, the first time I actually got a response was when I kept commenting on their social media posts in a negative way which caught their attention and they finally responded. There are many other competitors in this market that would highly suggest you look into prior to dealing with this company. Huge disappointment and their products are poorly made.
By Chad G.
Response from Hyperice· Sep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and inform you that in 2023 we completely revamped our Customer Experience department and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
