Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
776 reviews
HypericeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
776 approved reviews, newest moderated first
I left my charger for my normatec elite legs on a trip. Once I realized my awful mistake when I returned home, I ordered what I thought was the correct charger. I accidentally ordered the wrong charger and when I contacted customer service, they immediately turned around and sent me the correct charger. No questions asked. I am so happy I'll have my legs back in working order soon.
By Shannon
Unbelievable customer service at Hyperice. Fast, easy and zero hassle. It was a pleasure working with Yoshua… he was great and very easy to work with. It’s nice to know that they are willing to help regardless of the issue. Thank you
By Rob
I ordered the wrong size accidentally and Jack from the customer support team helped me resolve the issue. He worked with me to return the the item and exchange it for the sight size, no questions asked.
By Youssef El K.
Carlos did not hesitate to solve my problem. My Hypervolt 2 Pro stopped working even after purchasing a new battery. The unit was 20 months old and out of the 1 year warranty but rather than give me the run around of "sorry you're out of warranty" on an expensive item that was not damaged or misused by me, it simply failed, he quickly replaced not only the battery but sent me a new Hypervolt 2 Pro! I returned the defective unit in a pre-paid package. Easy and done. Great, no fantastic customer service! I have and will continue to purchase Hyperice products and can't say enough about how easy this company is to work with. Jeff Hoffman
By Jeff H.
Great experience! Breanna provided exceptional customer service!
By KJ
I love their products. I use the back and Shoulder units and they are awesome. The customer service is great too. After 6 months I had an issue with the charger and they quickly replaced it.
By John R.
I bought the original Hyperice massage gun back in 2019 and used it often. It worked for me without any issues until it was stolen Dec 2024. So I bought the Hyperice 2 pro and this thing is sweet! The handle design is better, the heated head attachment is really nice and this thing penetrates the muscles deep! One of the heads I received had an issue but I contacted customer service and they sent me a replacement part right away. I absolutely love this product and the customer service was great. Thank you!
By Larry D.
Breanna did an excellent costumer service and fixed right away by proving new products.
By Alan
