Excellent Service
Tom from customer service was such a pleasure to deal with. I absolutely recommend this company and their products!
By Kassy R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hydro Gallon: Gallon water bottles with multipurpose sleeve. Made from BPA free plastic or stainless steel.
Hydro Gallon (hydrogallon.co) has 13 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
13 approved reviews, newest moderated first
Tom from customer service was such a pleasure to deal with. I absolutely recommend this company and their products!
By Kassy R.
I bought this for my husband who works out of a hot van. He absolutely loves it! The sleeve keeps his water cool all day. He recently tore the sleeve and they were extremely fast sending a full replacement!! Customer service and shipping was amazing!
By LEAH F.
Love this product, carry it with me all day every day. I drink more water than I ever have (that was the goal). Fantastic customer service too!
By Nathan G.
I love the lifetime warranty! The case is so convenient when working out in the gym as well. I tell everyone I can to go get this product!
By Michael K.
Excellent customer service. Contacted them with issue with the cap and they responded and assisted me right away
By Gila R.
I love this bottle! The handle on the side is a nice feature for everyday carrying. But also having the hand strap and over the shoulder strap makes it convenient when you have a lot going on. The customer service is OUTSTANDING! Quick to respond and handle any issues/concerns!
By nicole
I had purchased a hydrogallon and was loving it but one day accidentally dropped it on pavement resulting it cracking. I emailed the company and they had a replacement out to me the very next day. I would highly recommend this company!
By Tonya W.
Great customer service! I received a replacement gallon at no cost.l, in a timely manner
By Franklin R.