Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
404 reviews
Human InterestSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Human Interest (humaninterest.com) has 404 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
404 approved reviews, newest moderated first
Human Interest is the worst service provider I have ever encountered. I am the VP of HR at a 270 person company. Human Interest failed us multiple times and refused to correct their mistakes. They caused headaches, money, and compliance issues. They should be audited and shut down.
By Carey A.
Has been an awful experience from the very beginning. Was promised they’d send a $1,500 promo credit by the initial sales rep. So I tell them to send it to our IRS address. Then they claim I have to jump through more hoops in a set time frame and they won’t just issue the promised check or they don’t have to pay it. Then an employee opted out 6 weeks ago and they tell me I have to keep manually removing deductions. But their integration won’t let me zero out the employer match so they now have over $500 that they refuse to help get refunded and they keep taking more. First “customer relationship manager” had no number and took several days to reply. Hold times for admin or employees was frustratingly long. There’s a discrepancy in the bank statement for what should’ve been drawn, so our books aren’t balanced. The new rep for our account answers by email eventually but their phone number just plays music and no one answers. Not even sure if it rings. Can’t leave a voicemail. Overall, STAY AWAY! I’m going to have to hire a lawyer to get the money back that they’re holding in a closed account and for the promo money we are owed. Use literally anyone else.
By Sandro
Human Interest will offer you cash back bonuses in exchange for signing up, and then never deliver on those promises. Not only that, their account managers will not respond to you for months despite you continuing to pay for their services. What a scam
By Jane
Big Mistake! Do not deal with this company. They are clearly STEALING money! FRAUD FRAUD FRAUD
By Jonathan M.
After a great presentation from the Sales Rep of H.I , I decided to switch our Simple IRA plan to a 401K with H.I. What a mistake, The onboarding was terrible; no one contact me on how to start the plan, and no one did the presentation to my employees about the benefits of the plan. I was doing the contributions manually by uploading the excell to the website and everything was working fine, but after I asked to switch to automatic contributions from our payroll system. H.I have not been able to post contributions more more than a month. You cannot reach anyone at their customer service and the assigned manager left on vacation, the manager does respond to emails. My recommendation, avoid this company at all costs.
By Jorge R.
Worst Customer service ever. Did a rollover from my previous employer. It has been weeks and it has not cleared, no status update. When you call you have to wait for almost one (1) hour to reach someone.
By Abdoulaye Fara D.
No Stars! My company just enrolled in Human Interest. I wish they had done their homework. Rollover checks are cashed by HI, yet the money instead of getting deposited into user account, is kept elsewhere for several weeks. Instead of being invested and growing for the account owner, it may be earning short term interest for someone else in this company. Member account balance and plan performance dashboard stats do not make sense. They claim earnings and positive performance percentage, yet your actual cash balance can be LOWER than amount you contributed into your account. Suspicious. I do not like what I see. I wish I never enrolled, and did not rollover funds from my prior company plan. I suspect when I leave Human Interest I may end up with less money in my 401K then my contribution, as this company may be doing with members funds something other than investing and compounding retirement funds to benefit its plan participants. I hope someone audits how HI operates.
By OZ G.
Lots of problems - said that they would be available to answer employee questions, but actually were only available for the business owner's questions, but even then gave conflicting information. Feels like they will tell you what you want when you're signing up and then tell you the truth once you've paid them. Terrible customer service - their general support is almost non-existent, won't answer numerous emails and calls.
By F. W.
