Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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487 reviews
HubstaffSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Hubstaff (hubstaff.com) has 487 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
487 approved reviews, newest moderated first
Even if you pay for a yearly plan, you may be charged again if they decide to upgrade plans. They keep on adding features that we don't need and don't ask for, and then charge us for them. I've been charged for members that left. Hubstaff is a real scam. There are other similar services around, please check!!!
By Nicolas P.
Great app with project management Easy to use Support very responsive.
By Sam Y.
Basically it's a good website
By Chavansai
Prompt Response, issue addressed quickly
By Melissa
They have suspended our account because of a mistake in their billing system even though all payments were processed, one payment failed and in retry, it worked after the payment was processed the account was still "Suspended" and asked for updated payment info! the card is working, updating the payment multiple times but the account is suspended, and their support takes more than a day to response our remote employees stopped logging time for two days and we have to search for another alternative till they activate the account I think it is not reliable and they are not taking the businesses stability seriously
By Mohamed A.
Response from Hubstaff· Aug 22, 2023
Hi, Mohamed Azzam! Thank you for your feedback. We are truly sorry that your organization was suspended due to an error on our side. This has been escalated to our developers and they are working to ensure it will not happen again. After taking a look at our system, I see it has your organization has been activated and your remote workers were able to log time. Once again our deepest apologies for the inconvenience this caused you. This was not the customer experience we wanted you to have. If you need anything else or have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a great day! Kind regards, Daphne
Quiero ser resepcionista lo necesito urgente el trabajo
By Severin marie T.
I just did not like it.
By Maher
Response from Hubstaff· Aug 22, 2023
Hi, Maher! Thank you for your message. We are sorry to hear you didn't like Hubstaff. For feedback and improvement purposes, could you tell us what didn't you like about our product? Please feel free to reach out to us at [email protected] Have a great day! Kind regards, Daphne
Keep up the good work!
By Arnilisa
