HubstaffReviews of hubstaff.com

Indianapolis, Indiana

Write a review Directions Website

The Fair Hearing score

3.9/ 5

Average

487 reviews

Hubstaff3.9Average

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Hubstaff

Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.

Hubstaff (hubstaff.com) has 487 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: hubstaff.com
Website: hubstaff.com
Category: Internet & Software
Location: Indianapolis, Indiana
Listed on The Fair Hearing: 2026

More in Internet & Software, Indiana

Write a review

Jun 21, 2026

Poor service means charging customers for what they don’t need

We have been using Hubstaff for over 10 years, but our recent experience was extremely disappointing. An upgrade was triggered accidentally and too early, at a time when some seats were still assigned to team members who had already left. We contacted Hubstaff within minutes to explain the situation and ask them to cancel the invoice. Despite the immediate notification and our long-standing customer relationship, Hubstaff refused to refund the upgrade fee, stating that the upgrade process requires multiple clicks and confirmation. While I understand that companies need policies, this felt extremely rigid and customer-unfriendly. After more than a decade as customers, we expected a more reasonable and service-oriented response, especially since the mistake was reported immediately and the timing of the upgrade caused charges for seats that we did not actually need. This is exactly what makes the experience so frustrating: instead of making money by providing a service that customers actually need and benefit from, Hubstaff charged us for a service we clearly did not need. That is the definition of poor service: making money from unnecessary charges rather than from genuine customer value. Another major issue is the lack of transparency around billing. In our experience, Hubstaff does not make it clear enough what exactly you are being charged for, which user seats are included in the invoice, and what status a user must have in order not to be charged. This makes it unnecessarily difficult to understand and manage billing, especially when team members leave or accounts need to be adjusted. In addition, the product has become less attractive over time. Features that were previously available in lower plans seem to be pushed into higher-tier plans, making it feel like teams are being pressured to upgrade rather than genuinely supported. Based on this experience, we can no longer recommend Hubstaff as confidently as we once did. Long-term customers should be treated with more flexibility, fairness, and transparency, not charged for services they neither wanted nor needed.

By Alex

Response from Hubstaff· Jul 16, 2026

Hi Alex, Thank you for taking the time to share your feedback, and for being a Hubstaff customer for so many years. We’re sorry to hear that your recent experience didn’t meet your expectations. While we strive to apply our billing policies consistently, we recognize that this experience left you disappointed. Feedback like yours is valuable, and we’ve shared your concerns with the appropriate teams as we continue to improve both our product and our customer experience. We sincerely appreciate your long-standing support and thank you for taking the time to let us know where we can do better.