Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 40 reviews with 5 stars · Clear filters
On time and very helpful.
By Tom D.
Response from Hub Group, Inc.· Mar 12, 2026
Tom - Thanks for taking the time to leave a positive review. We will pass it along to the team involved. If you need assistance in the future, please email us at [email protected] Hub Group Final Mile
This was for an Article purchase. Received tracking number promptly and was able to look up status easily. The two delivery guys arrived early in the stated window, took less than a minute to get it off the truck. I thought they would only drop it at the front porch but they kindly brought into my front entryway. Very nice guys. Thank you again!
By louis
Response from Hub Group, Inc.· Mar 12, 2026
Louis - We really appreciate the positive feedback. We will pass along the review to the team involved. If you need assistance in the future, please email us at [email protected] Hub Group Final Mile
They were great, they were on time and even though they were fast they moved with care. They were very professional.
By Tamica J.
Response from Hub Group, Inc.· Mar 12, 2026
Tamica - Thanks the time to leave a positive review. We will pass on your review to the team involved. If you need assistance in the future, please email us at [email protected]
Guys were super nice and carried the dresser up the stairs with ease. Super quick delivery!
By HP G.
Response from Hub Group, Inc.· Mar 1, 2026
HP G - Thanks for taking the time to leave a review. Please let us know if you need assistance in the future. [email protected]
Barbara, Brian, Jewell and Stacy were great at helping to resolve my issue. Extra Team really went the 5 stars at Extra Mile.
By Bob
Response from Hub Group, Inc.· Feb 24, 2026
Thanks for taking the time to leave a review. If you need assistance in the future, please email us at [email protected]
Item wasn't scheduled to be delivered until 12/16/2025...delivered12/11/2025 @6:00 p.m instead of 8:00,couldn't be more pleased...great job guys!!!
By Rick C.
After reading some of the reviews on this site I was not sure what to expect with my future Hub Group pick up. Once Home Depot provided my info to Hub Group, I received an email asking me to choose a pick-up date. The day before the pick-up, I received an email and a text from Hub Group verifying the pick-up window and confirming the date. The day of the pick-up, Hub Group's driver called me 40 minutes before the pick-up to once again confirm. The pick-up person was courteous. I then received an email 40 minutes later from Hub Group stating that my item had been picked-up. I had a great experience!
By Sharlene
We are in Virginia and ordered a kayak on Amazon. I saw that NSD was the shipping company. I’d never heard of them before. Online reviews were dismal to put it nicely and I was very nervous. Well I then read that they had been acquired by another company recently and I know that usually people only take the time to review anymore when they have a bad experience so I waited to see. I’m so glad I did because it was the best delivery I’ve ever had. It actually came a day earlier than Amazon promised and was in perfect condition. Every person I dealt with was so kind and helpful. Don’t let the old reviews discourage you. They are amazing!
By Caren O.
