Hub Group, Inc.Reviews of hubgroup.com

Response from Hub Group, Inc.· Sep 28, 2026

Hi Aaron, we’re sorry to hear about your experience. We’d like the opportunity to look into what happened and address your concerns. Please contact us at [email protected] with your order details so we can assist. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 26, 2026

Mark – I’m sorry for the frustration and inconvenience you experienced with your pickup. Waiting several hours for a scheduled pickup, especially after preparing and disassembling your shed, is understandably frustrating. We’d like to look into what happened, including the communication regarding the pickup status and the note indicating that the carrier was unable to reach you. Please email us at [email protected] with your order or tracking information so we can review the details and work with the appropriate team to address this. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 23, 2026

Wendy, I’m sorry to hear about your experience and especially that you feel you were unable to get the answers you needed. That is not the level of communication or service we expect from our team. We’d like to look into what happened with your personal items and the difficulty you experienced reaching us. Please email us at [email protected] with your tracking or order information and contact information so we can investigate this directly and make sure your concerns are addressed. Thank you for bringing this to our attention. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 22, 2026

Hi Luna - Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns about communication, missed pickups, and follow-up seriously. We’d like the opportunity to look into this and understand what occurred, but we’re currently unable to identify the customer or shipment referenced in this review from the information provided. Please contact us directly at [email protected] with your name and any available order or tracking information. Our team will be happy to investigate and work toward a resolution. We appreciate you bringing your concerns to our attention. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 22, 2026

Allyson, we’re sorry to hear about your experience. We understand how frustrating it must be to have two unsuccessful delivery attempts, especially when you and your husband were home and are still waiting for your furniture. We’d like the opportunity to look into what happened and make sure the appropriate team is aware of your concerns. Unfortunately, we’re unable to identify your shipment from the information provided in this review. Please contact us directly at [email protected] with your name, delivery address, and any available order or tracking information. We’ll review the details and work with the appropriate team to address your concerns. We sincerely apologize for the frustration and inconvenience this experience has caused. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 21, 2026

Hi Mary, I’m very sorry for the repeated missed pickup appointments and, especially, for the amount of time you’ve spent waiting for a pickup that did not occur. Five missed appointments is not the experience we want for any customer, and I understand your frustration. I also apologize for the early Sunday notification and the inaccurate expectation it created when the pickup still did not occur. I understand you have already been in contact with the local terminal. I’m escalating this internally so we can get a clear understanding of what went wrong and, most importantly, get your Home Depot return pickup completed. Thank you for bringing this to our attention. We appreciate the opportunity to address it. If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 21, 2026

Hi Hannah, I’m sorry for the frustration and inconvenience you experienced with your return pickup. We understand how frustrating it is to receive confirmation messages and then have the pickup rescheduled, especially when you have the documentation showing the appointment was confirmed. You should also be able to reach a live representative when you need one. While our AI tools are designed to provide faster assistance, they should never leave you feeling like you can’t get the help you need or that your questions are being ignored. Please email us your order number and we will do everything to assist you as quickly as possible. [email protected] Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Sep 16, 2026

Hi Jamie, We’re sorry to hear about your experience. We understand how frustrating it is to miss a delivery and then not receive the timely communication or explanation you expected. That’s not the experience we want for our customers. We’d appreciate the opportunity to look into what happened and understand where we fell short. Please reach out to our Customer Care team with your order or tracking information so we can investigate and assist. [email protected] — Hub Group Final Mile Customer Care