Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 203 reviews with 1 star · Clear filters
If you get stuck with this delivery company you're screwed. Was scheduled for a delivery, never came, tracking admitted they didnt come and then next day, they changed tracking to dishonestly say it was delivered. Cant reach anyone on the phone or live chat.
By Bradley W.
I guess they are to big to deal with a customer of Home Depot. They either use or own a firm call Nonstop Delivery. Same there, the rep they gave me there, William Bavey doesn't return calls. My tub/shower enclosure ends up in the driveway of a vacant flip house on a Friday night. No warning it was to be delivered. One box was after shipping taped and it was still busted open. Can't speak with a human and their chat line appears unmanned. Just terrible. Calling HD corporate tomorrow...
By Art N.
Their communication is 100% non-existent. Delivery was to be made to a vacant home, so a call ahead for delivery was imperative. Their online system says a delivery attempt was made on a Saturday, but no call made. Talked with chat bot and 2 actual people, one on Monday and one on Tuesday, and both confirmed a call would go out 30 minutes prior and confirmed the number. Online system shows delivery completed, but no call. Went to the delivery location only to find no product. I have no idea if or when I will ever receive the shipment that they've had for a week now. I would never recommend Hub Group for delivery service.
By Stacy R.
