Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 203 reviews with 1 star · Clear filters
If I could have given 0 stars I would. Absolute worst logistics company out there. They rescheduled or missed my pickup 6 times, driver yelled at me, and 7 weeks later I still haven’t had my pickup. 0 stars!!!!!! Shocked they are in business still
By Heather
Reading other reviews of Hub Group at least makes me feel less crazy and baffled about why this company is such a joke. Have been trying for 5 weeks to get them to pick up a large damaged item from Home Depot. No communication, no responses, no shows to scheduled appointments. Chat option is useless. How this company is in business is beyond me!!
By Kara Bigsby K.
Missed appointments, long waiting periods, and a lack of communication from Hub Group regarding the status of their shipments. Difficulty reaching customer service representatives and then having to deal with rude or unhelpful employees after being on hold for over 30 minutes. If you press 1 for a call back, they never call you back. They are unreliability with missed deadlines, failure to follow through on promises, and difficulty rescheduling deliveries.
By Frankie
Like many other reviews here I would like to echo how awful Hub Group Final Mike is as an organization. The driver stopped by house for less than a minute and then left claiming no one was home. My wife was home and confirmed she saw the truck. No one even came to ring the doorbell. Since then I’ve ate Let’s co tact with them to reschedule eight times with no luck. They are unresponsive and nearly impossible to speak with directly on the phone. I’ve never experienced anything as terrible as this organization. I still haven’t received the item six days later. The WORST!
By Brett Z.
The Hub Group is a third party company for Wayfair. Wayfair isn’t a very good company but HubGroup is way worse!! They don’t answer phones, have very rude employees, and don’t do what they say!! I have no idea why Wayfair uses them but both companies have terrible customer service and communication!!
By David E.
I would give them 0 stars if I could. Once these people take your money they will not take your call. I’ve been hung up 4 times and disconnected before a customer service agent even comes to the phone and have had wait times of over 20 minutes. The guys who delivered my parents’ bed did not put it together as requested. We were unaware that the legs were different heights. I mentioned that the bed was too high for my mother and they stared blankly at me. It became clear that they didn’t speak English. They also had no training or knowledge about the product they were putting together. We didn’t know that the legs could be installed to accommodate three different heights, as this was never explained to us. We only found out after my father read the manual the following day. We paid $300 for white glove service and tipped on top of that. Now we need to dismantle the beds and install them again. Hub Group could care less that my elderly sick mother can’t get into her $3k bed. It’s disgusting how this company treats people.
By Jo M.
I keep getting emails with different dates of delivery simply with the option of confirming. No option to re-schedule. You have to go to their website for re-scheduling. Once you do that the site does show correct date. But will continue to send emails and texts with wrong dates saying I must confirm. Tried to work with support from Tyria of customer service who simply asks for the same information again and again. And then I was disconnected. Now I realize why everyone gave 1 star because you cannot give 0 star. If I could I would.
By Vivek B.
Delivery from a online furniture store. Received email notification to schedule my delivery. Scheduled for July 11 with a 12 hour window (absurd). After waiting all day and no delivery I finally was able to make contact with someone at HubGroup only to be told it was too late to help me and that I was even lucky she answered the phone as she was on her way out and could not help me. Checked my status today and my delivery was rescheduled (who rescheduled???) ..called and phone call disconnects after holding 20 minutes...I've tried 3 times to get a live representative. Also tried their chat and they are unable to help there also...Hub Group representatives must work without supervision as no one can connect me to a member of management or have the ability to contact a terminal directly for information...
By Laura
