Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 203 reviews with 1 star · Clear filters
If I could put zero stars I would!!!! They’ve had my furniture piece for who knows how long! They won’t call me back to schedule a delivery. Who knows if they’re lost it! This company is HORRIBLE AND NEITHER JC PENNEY OR ANYONE ELSE SHOULD USE THEM!!! BEWARE!!!!!!
By Michelle M.
Horrible communication, shady practices, don't pay to the carriers they hire... Really bad experience with them...Will never work with Hub group ever
By Yanica N.
This company is a scam and shame on Home Depot for using them. Home Depot is responsible for any sub contractors they use and this company does not communicate, does not show up, has re-scheduled 4 times. They have no concern for the customer for whom they are delivering and picking up from because there only true customer is home depot. This should be a class action lawsuit against home depot in the near future
By JT
If I could them a (—-) rating I would. They do not care about their customers. They haven’t to this date made any effort to resolve this issue. This company sucky!!!!!’
By Fred D.
This is the worst delivery company in America! I got routed through them through Home Depot. It's impossible to talk to a human and when you finally get through they are zero help. It's all AI driven and it shows. Run away as fast as you can - don't walk.
By Tom
I ordered a mattress from JCPenney and immediately after processing my payment Deanna tells us your order will be delivered by Hub Group but if you experience any problems here’s my number…… I should’ve known then that she knew there’s a problem with this company. After waiting almost 3 weeks to even get an email from them to schedule a delivery scheduled for 19 September immediately sent me an email saying it was coming that day which was the 17th and then another that was coming on the 18th and then another on the 19th then on the 19th hours after they were due to my home I kept trying to track my package and it kept saying unable to start. When I finally called them and got through or passed the AI person and got a human. She told me that’s why we’re getting all the phone calls from that area about delivery. Something must’ve happened to the truck. They should’ve called you. Of course they didn’t call, they didn’t text, they didn’t email either. I contacted Diana from JCPenney and she couldn’t understand how any of this was happening after she spoke to them she said that they said my package wasn’t on the truck that day. Which I know is a lie and I’m hearing a different story from each and every person I contact concerning this, this is the worst company in the world and JCPenney knows better.
By Sandra
Hub Group Last Mile Transport – DO NOT USE This was the worst delivery experience I’ve ever had. I paid for White Glove Service and was shocked when only one man showed up — completely unprepared and struggling with my furniture. He damaged my walls and staircase, and it was clear this job needed a team, not a single person. They arrived at 6:30 PM and didn’t leave until 10:30 PM. It was a nightmare from start to finish. The service was careless, unprofessional, and disrespectful of both my time and my home. To make matters worse, when I tried to follow up, they just put me on hold or ignored my calls entirely — I suspect they’re using caller ID to avoid answering. They clearly do not care about customer satisfaction, damage to property, or honoring the service they promise. Never again — I PROMISE.
By Carmen
If there was a way to give a negative 5, I would. This company cost me $5K. AFTER their drivers PURPOSELY broke a $2K vanity, they showed up and backed an overweight class B truck down my driveway collapsing the driveway. Once I made the report ON THE DAY IT OCCURED, their adjusters went on vacation, and then DENIED the claim saying it was reported more than 10 days after. THIS IS A SCAM. This company needs to be REMOVED from Home Depots carriers! They need to LOSE their shipping license, DOT and Maritime paying attention?
By Rob
