Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 203 reviews with 1 star · Clear filters
Whoever is running this company should be fired. Horrible communication with clients. I rearranged 2 days around the delivery appointment and still did not receive my delivery. You can only talk to virtual assistants when tracking your order. I asked to be called an hour before delivery and they texted 3 minutes before delivery. My appointment was for 4pm to 6pm. They came at 2pm. I wasn’t home. I called the driver - rude and uncooperative.
By Luz L.
Delivery has been sitting at the last mile for 2 weeks. Somehow Amazon can get it halfway around the world in 10 days but the last mile takes two weeks and counting with no communication from hub group beyond my reaching out. The employees I’ve interacted with have been extremely cordial and responsive; however there’s still no sign of my delivery on the radar. I keep getting the “ we’ll schedule your delivery within 48 hours response”. I’ve escalated several times and keep getting the same answer.
By Chris J.
if i could give it 0 stars i would. the phone customer service reps lie, the chat customer service reps lie, the chat bot lies and the tracking lies! they need to be sued because this is insane! still don't have my order and they are still lying about why it's not being delivered.
By bk W.
Response from Hub Group, Inc.· Feb 21, 2026
We’re sorry your experience didn’t meet expectations at the time. Since then, we’ve made significant improvements to reduce hold times and strengthen our customer support team. We’re committed to delivering a better experience and appreciate your feedback. If you’d like to discuss this further, please send us an email at [email protected]
Wish you could give zero stars! Called me Monday night to confirm my delivery for Tuesday. Said they would be here 10 am to 2 pm. Sat here all day, finally at 4 pm attempted to call them. Prompt said press option 2 for Samsung purchases. Pressed option 2. Please hold. Then it drops the call. So no call, total no show.
By Greg P.
I wish there was a 0 star rating. This company is the worst with communicating. They didnt show up first delivery date and tried to deliver after 10 pm the next attempt. They rely on automation for customer support and a arbitrary scheduling process that provides delivery time based on someone who stays at home instead of coordinating with homeowner to ensure they are there.
By rufushunley
Home Deport contracted with Hub Group to pick up a return item. HG then sent an email to me saying they would contact me within 48 hours to schedule the pick up. That was nine days ago. Since then I have contacted HG 5 or six times to schedule a pick. Each time they said they would get back to me very shortly to schedule the pick up. They never got back to me. Most recently, I spoke with a live agent who scheduled a pickup for a 4 hour window. HG never came. I text chatted with HG today. The agent said she would escalate the matter and that someone would get back to me ASAP. We'll see
By Customer
If I could leave 0 stars I would this is the worst company to deal with no time frame to communication, the just show up and expect you to be at home drivers are the worst they have an attitude like the customer works for them! I have never came a cross some something like this this is a shame that Home Depot still use this company for delivery!!
By May E.
Bad bad bad . They didn’t finish my install and just left
By Li L.
