Sent a different product than what I ordered without my approval.
I ordered a 4 pack of agrobrite t5 bulbs. They sent me Interlux instead. Not what I ordered. Will not buy from them again and would not recommend.
By Codey
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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19 reviews
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HTGSupply (htgsupply.com) has 19 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 4 reviews with 2 stars · Clear filters
I ordered a 4 pack of agrobrite t5 bulbs. They sent me Interlux instead. Not what I ordered. Will not buy from them again and would not recommend.
By Codey
Don't order the same item thinking it will be the same. They will use different products the switch up on the next order. Small mistake that leads to big problems. Unprofessional company to let this happen.
By Jacob G.
I’ve been going to Htg for years. One one the reasons for was convince and loyalty points but with a person like me can easily spend 10,000$ a year and then I look to see what my loyalty points can get me is basically like putting a quarter in gum ball machine, besides they don’t sell vermifire anymore. So this is very disappointing. There’s plenty of other shops that are competitive and I’m pretty sure this is what I’m going to do. Very sad ! Don’t get me wrong, the staff is great but I’m going to start giving my business elsewhere. Please look up my purchases then you’ll see in no cheap skate but I believe you have lost my business. I’m pretty sure after others see this review they will follow. Just remember Htg caused me to go elsewhere. Very very sad. I foresee this company dissapearing . I speak truth, I don’t over inflate anything. Good luck. But I’ll be shooting elsewhere
By Jason T.
After a total of 5 emails and two weeks waiting, I have heard NOTHING back from HTG. HORRIBLE customer service. AVOID LIKE THE PLAGUE!
By golden